Medical Assistant Customer Service
Resume:
Maria Alcocer
El Paso, TX *****
*****.********@*****.***
* Personable, dedicated with hands-on experience in taking and recording patient history and personal information.
* Specialized training in interviewing patients, measuring vital signs and recording accurate information on patients' charts.
* Able to quickly and effectively adapt to ever-changing medical requirements, demanding deadlines, market conditions, and complex organizational needs.
* 12 years' experience in the medical industry.
Clinical Excellence:
Phlebotomy Techniques Examination Support Medications Dispensing EMR Patient/Family Education Vital signs/biopsy
Work Experience
El Paso Heart Center - El Paso, TX
May 2018 to August 2018
Patient intake
● vital signs
● translation
● EKG's
● EMR recording
● chart updates
● medication recording
● scheduling
● prior authorizations
● EMR (Athena)
OB/GYN
TTUHSC - El Paso, TX
January 2018 to May 2018
Patient intake
● Vital signs
● assist in minor surgical procedures
● immunization administration
● Supplies
● waved testing
● EMR (Cerner)
Instructor
Vista College - El Paso, TX
2015 to 2017
In charge of student education and evaluation in the field of Medical assisting Grades, Competencies, Lessons, Hands on teaching
Medical Assistant
Premier Physicians - Midland, TX
2013 to 2015
Utilize strong product knowledge and superior customer service skills to consistently provide the highest level of service to patients.
* Prepare patients for examination and treatments
* Administer injections and apply dressings
* Schedule lab tests
* Update patient files and records
Driver
AutoZone - El Paso, TX
2011 to 2013
Utilize strong product knowledge and superior customer service skills to consistently provide the highest level of service applying advanced sales techniques, cross selling products in order to increase sales and profitability.
* Face-to-face interaction with personal and business customers in order to provide excellent customer service and meet their needs.
* Building and managing lifelong customer relationships Medical Assistant
Sierra Providence East Medical Center - El Paso, TX 2008 to 2010
Responsible for performing administrative and clinical tasks to support the work of physicians and other health professionals. Also in charge of assisting physicians in providing primary health care to patients and in the management of patient care.
Preparing examination and treatment rooms with necessary medical instruments and administrative paperwork.
Providing assistance in emergency situations as directed by medical staff.
Taking a patient's blood pressure, temperature, pulse, respiration and weight.
Reviewing a patient's history by interviewing them.
Collecting and preparing specimens for laboratory analysis.
Accountable for the ordering and managing of medical supplies. Medical Assistant
Texas Tech - El Paso, TX
2004 to 2008
Texas
Carrying out front office and reception duties when required. Responsible for using my knowledge and expertise to ensure that all clinical processes and systems are followed appropriately and according to the guidelines laid down by senior medical managers.
● Sterilizing medical instruments.
● Identifying patients by confirming with them their date of birth, address and social security number.
● Maintaining an appropriate sterile environment for clinical procedures.
● Scheduling follow up appointments for patients
Education
Associates of Arts
El Paso Community College - El Paso, TX
2005
Skills
• MEDICAL TERMINOLOGY
• EXCEL
• MICROSOFT OFFICE
• OUTLOOK
• POWERPOINT
Certifications and Licenses
CMA (AAMA)
January 2017 to January 2019
NHA
CPR
January 2017 to January 2019
Additional Information
TECHNICAL SKILL SET OVERVIEW:
Operating Systems: Windows 95, 98, ME, 2000, XP, Vista, Windows 7 In-depth knowledge of medical terminology
Business Applications: Microsoft Office (Excel, Project, Word, Access, Outlook, PowerPoint) Bilingual with Articulate Proficiency in English and Spanish
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