Data Entry Billing Specialist

LAURA MORALES

Irving, TX ***** 214-***-**** ***********@*****.***

Professional Summary

Detail-oriented and methodical Billing/ Help Desk Specialist offering 10+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Skills

Google Drive

Month-End Closing Procedures

Billing Systems and Software

Billing Dispute Resolution

Microsoft Office 365

Work History

Billing Specialist Lead/ Help Desk Lead 05/2015 to 11/2022

EmployBridge, LLC

Oversee the preparation, distribution, and revision of invoices for 22k field employees across 506 global branches to ensure the efficiency of payroll and billing operations

Handled high volume of in-bound calls and emails pertaining to reconciliation of accounts.

Assist new team members to develop their proficiency in billing and accounting procedures

Work closely with the branches and customers to resolve invoicing issues or customer billing concerns

Oversee help desk team of 6 to ensure billing questions, concerns, or invoices corrections are addressed in a timely manner.

Identify, research and resolve billing variances to maintain system accuracy and currency.

Generate and submit invoices based upon established accounts receivable schedules and terms.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Respond to help desk queries, isolate problems, troubleshoot issues, and implement solutions. Ensure issues are addressed and resolved in a timely manner.

Work closely with systems team to ensure system changes were implemented to make the process more effective and less time consuming.

HR 05/2013 to 12/2014

Manpow, LLC

Collaborate with the office manager to prepare and submit payroll, reconcile bank statements, and setup new hires

Assist customers with setting up online access for ACH payments through banking portal for Hard Money Loans.

Interacted with customers by phone, email or in-person to provide information.

Provided clerical support to company employees by copying, faxing and filing documents.

Responded to inquiries from callers seeking information.

Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Maintained organized files and stocked supplies to support team needs and maximize performance.

Delivered clerical support by handling range of routine and special requirements.

Education

Business Administration And Management

Morgan Community College - Fort Morgan, CO

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