Customer Service Assistant

Tiletia Council

Virginia Beach, VA ***** • 203-***-**** • *************@***.***

Summary

Personable and reliable Sales Professional dedicated to providing the highest level of customer service. Outgoing and efficient with the capacity to multi-task. Highlights

Excellent multi-tasker

Inventory control procedures

Organized

Time management

Cash handling accuracy

Team Player

Flexible schedule

Personnel training and development

Flexible schedule

Store maintenance

Experience

Assistant Customer Service Manager, 05/2019 to Current Harris Teeter – Virginia Beach, United States

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Maintained 96% customer service score for Front End. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.

Monitored express lane department and executed express lane reviews to provide coaching and feedback to associates to ensure that customers were receiving the best online shopping experience.

Coached and trained baggers to perform floor sweeps and follow up on key areas of the store to ensure that areas were accident free, clean, and inviting for customers. Coordinator, 09/2017 to 05/2019

Homegoods – Chesapeake, VA

Aided colleagues, managers, and customers through regular communication and assistance. Assisted customers with products that best fit their needs and provided carry-outs to their car. Supported our Credit Card program by opening up 4-6 credit card applications per week. Completed seasonal floor sets and planograms to elevate sales. Performed register transactions in a friendly and timely manner. Front End Manager, 03/2014 to 08/2017

Bed Bath & Beyond – Chesapeake, VA

Developed and implemented robust training and mentoring strategies. Coached employees through day-to-day work and complex problems. Motivated employees to perform at peak productivity with morale-boosting programs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Maintained strong customer relations and effective customer service standards. Monitored cash drawers in six checkout stations to verify adequate cash supply. Customer Service Trainer, 02/2007 to 03/2014

Bed Bath & Beyond – Chesapeake, VA

Trained new personnel regarding company operations, policies and services. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Cross-trained and provided back up for customer service managers. Facilitated online orders and completed accurately to meet aggressive deadlines. Education and Training

Bachelor of Arts, Business Studies American International College-Springfield, Massachusetts Real Estate License, 2018

CE Shop - Greenwood Plaza BLVD Suite 120, Colorado Salesperson License

License #225235386 Expires 2/ 2022

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