Service Representative Worker

Stephanie J Thomas

Stephanie J Thomas

508-***-**** (Cell)

706-***-**** (Cell)

**** **** ******

Augusta, GA 30901

**********@*****.***

Objective

Dedicated Customer Service Representative motivated maintains customer satisfaction and contribute to company success.

Summary

I have 5 years of experience, including as a Food Service Worker, as a Customer Service Representative and as a Receptionist Most recently, I have been working as Customer Service Rep. My skills and experiences include Call Center and Receptionist. I hold a Serv Safe certificate in Food Services. Also I hold a Diploma degree in General Studies from Cathedral High School

Experience

Sitel Augusta, GA Mar. 2016 to Mar. 2018

Customer Service Representative (CSR)

Used software tools including: ICOMS,INAV,KEY,SOAK. Inbound calls from customers, which I provided information about products and services. Received and processed incoming phone calls from customer or client base. Recorded details of customer inquiries, complaints. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. PineStreet Inn Shelter, Boston, MA Apr. 2015 to Nov. 2015 Food Service Worker

Prepared cold foods. Sliced meats. Brewed coffee and tea. Cleaned work areas, equipment, dishes, utensils. Correc packaged and stored food supplies. Presented foods attractively. Prepared food according to recipe. Served food to customers. Portioned out food for packaging and plates. Placed food on food warmers for serving. Put food in refrigerated storage to keep it from spoiling. Informed supervisors of low supplies and broken equipment. Helped coo and kitchen staff with various tasks. Provided cooks with needed items. Washed and peeled/cut foods to prepare for cooking and serving. Maintained a safe work area.

APAC, Worcester Apr. 2012 to Nov. 2014

Customer Service Representative

Handled inbound calls from Direct Energy Customers

*Handled rate inquires, rate renewals, and cancellations.

*Resolved customer complaints.

*Produced daily and weekly quality on inbound and outbound calls

*Slashed cancellations by negotiating prices, and offering incentives, while ensuring the continuation and enhanceme of service.

APW, Worcester Sept. 2010 to Feb. 2011

Receptionist

Answered multiline phone.

*Registered and updated clients information in database.

*Scheduled appointments for clients with caseworkers. Military Service

Private E-2 June 1984 to Nov. 1989

United States Army National Guard

Yankee Division

Veteran Discharge : Honorable

Skills

Army, Cooking, Customer Relations, Negotiation, Packaging, Quality, Telephone Skills Stephanie J Thomas

Education

1984 Cathedral High School, Boston, MA

Diploma: general studies

Contact this candidate