Deidre Melson

**** ** ***** *** **, Portland, Oregon, 97236, US

971-***-****

adukbg@r.postjobfree.com

Skills

+ Family relations + Interpersonal and written communication

+ Reunification procedures + First Aid/CPR

+ Problem resolution + Customer service

* Client needs assessment

Professional Summary

Talented Customer Service Representative polished in balancing customer needs and company demands.

Committed to building loyalty and long-term relationships with customers while achieving all individual

company goals.

Education

Digital Communications And Multimedia

Mt. Hood Community College - Gresham, OR

MA, Cardiac Tech, Phlebotomist

Associated Technical College - Los Angeles, CA

Communication

Grambling State University - Grambling, LA

Work History

Shelter Diversion Case Manager - January, 2022 to November, 2022

Transition Projects (TPI) - Portland, OR

+ Worked with Shelter Access Manager to immediately shelter participants upon camp clean up

+ Helped participants obtain safe housing with family and friends outside of Oregon

Medical Transportation Driver - July, 2018 to January, 2021

First Transit - Clackamas, OR

+ Transported clients to specified destinations safely and on-time

+ Documented each transport, including patient name, mileage and services rendered

+ Provided excellent service and attention to customers when face-to-face or through phone

conversations

Home Health Aide - August, 2014 to August, 2017

Homewatch CareGivers of Portland - Portland, OR

+ Offered emotional support to patients and their families, as well as instruction in healthy meal

preparation, independent living, and disability or illness adaptation.

+ Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or

case manager about my findings.

Community Information Specialist - August, 2012 to June, 2014

211info - Portland, OR

+ Asked probing questions to determine service needs and accurately input information into electronic

systems.

+ Responded to customer concerns and issues by connecting people with housing, food, utility assistance,

support groups, health care, legal aid and other vital community support

Contact this candidate