Service Representative Customer
Resume:
Deidre Melson
**** ** ***** *** **, Portland, Oregon, 97236, US
********@****.***
Skills
+ Family relations + Interpersonal and written communication
+ Reunification procedures + First Aid/CPR
+ Problem resolution + Customer service
* Client needs assessment
Professional Summary
Talented Customer Service Representative polished in balancing customer needs and company demands.
Committed to building loyalty and long-term relationships with customers while achieving all individual
company goals.
Education
Digital Communications And Multimedia
Mt. Hood Community College - Gresham, OR
MA, Cardiac Tech, Phlebotomist
Associated Technical College - Los Angeles, CA
Communication
Grambling State University - Grambling, LA
Work History
Shelter Diversion Case Manager - January, 2022 to November, 2022
Transition Projects (TPI) - Portland, OR
+ Worked with Shelter Access Manager to immediately shelter participants upon camp clean up
+ Helped participants obtain safe housing with family and friends outside of Oregon
Medical Transportation Driver - July, 2018 to January, 2021
First Transit - Clackamas, OR
+ Transported clients to specified destinations safely and on-time
+ Documented each transport, including patient name, mileage and services rendered
+ Provided excellent service and attention to customers when face-to-face or through phone
conversations
Home Health Aide - August, 2014 to August, 2017
Homewatch CareGivers of Portland - Portland, OR
+ Offered emotional support to patients and their families, as well as instruction in healthy meal
preparation, independent living, and disability or illness adaptation.
+ Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or
case manager about my findings.
Community Information Specialist - August, 2012 to June, 2014
211info - Portland, OR
+ Asked probing questions to determine service needs and accurately input information into electronic
systems.
+ Responded to customer concerns and issues by connecting people with housing, food, utility assistance,
support groups, health care, legal aid and other vital community support
Contact this candidate