General Manager Bartender

KIMBERLY SERDA

*************@*****.*** 512-***-**** Santa Fe, New Mexico 87505

Skills

● Thorough and complete understanding of and commitment to exceeding the expectations of the Total Guest Experience; ensuring that my team is equipped and empowered to meet their guest's needs and guarantee that all parties involved have a genuinely enjoyable experience

● Highly organized and neat; showing great attention to detail and tidiness

● Ability to create and adhere to specific, measurable action plans that produce quality results within a predetermined time span; including execution of all company standards and initiatives whether the expectation is that I work alone or as part of a team

● Schedule Writing and Shift Management; Accommodating both Business Needs and Administrative Duties for the entire management team and Balancing Labor Expenditures According to Business Projections and Actualities

● SOP and Training Creation, Implementation, And Continued Development

● Cash Handling and Daily Banking on an individual level, as well as receiving and balancing funds for the business's End of Day processes

● Billing/ Expense Management/ P&L processing

● Inventory Control/ Processing/ Management

● The ability to identify the top talent from amongst a pool of candidates; And then to recruit, hire, develop, and retain a top tier staff

● 100% commitment to exceeding company markers and customer expectations

● Corporate Communications Management Including Receipt and Response or Distribution of all external and internal requests for communication

● Bilingual (English/ Spanish; written and oral)

Activities and Honors

● - 2017 Hilton Austin Airport MVP Nominee February 2017; March 2017; July 2017

● - 2017 Hilton Austin Airport MVP Winner February 2017

● - 2017 Hilton Austin Airport “Catch Me At My Best” Winner July

● - 2019 Four Seasons Spirits Guide and Advisor

Experience

Boxcar Santa Fe, New Mexico

Manager; General Manager/ Director of

Operations

11/2017 - 04/2018; 10/2021 -12/2022

Sadie's of New Mexico Albuquerque, NM

Assistant General Manager

03/2020 - 09/2021

Heritage Hotels And Resorts Albuquerque, NM

Bar Lead

10/2019 - 02/2020

Four Seasons Rancho Encantado

Seasonal Bartender

05/2019 - 10/2019

La Fonda on the Plaza Santa Fe, New Mexico

Bartender

05/2018 - 04/2019

Hilton at the Airport Austin, TX

Outlets Supervisor/ Bar Manager

08/2016 - 09/2017

Moviehouse & Eatery Austin, Texas

Manager/ Bar Trainer

09/2014 - 08/2016

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