Customer Service Representative
Resume:
Prashnil Chand
Sacramento, CA
************@*****.***
Career Objective
Dependable customer service representative with 3+ years of experience providing excellent customer service in the long-haul trucking industry seeking to transition into a tech support role. I will leverage proven customer service and troubleshooting skills to contribute to company goals and needs.
Skills and Abilities
Mobile device troubleshooting Problem solving Customer Service Microsoft Office Team Work Detail Oriented
Troubleshooting methodology Flexibility Efficiency and time management
.Professional Experience
Truck Driver 06/2020 - Present
Blue Eagle Carriers Sacramento, CA
● Plan delivery routes and transport cargo to specified locations.
● Communicating and coordinating with dispatchers and client firms.
● Performing pre- and post- trip vehicle inspection reports.
● Maintaining a detailed log of working hours in compliance with state and federal regulations.
● Performing emergency repairs as needed.
Line Technician 01/2016 - 04/2020
Volt-Pegatron Elk Grove, CA
● Troubleshoot Apple mobile devices and provide recommendations for repair solutions.
● Develop, record, and perform various failure analysis on systems and components to identify root cause of product failure.
● Maintain and oversee calibration of analysis equipment.
● Utilized ERP system to log troubleshooting and repair notes.
● Identified training needs and supervision of a team of 20 individuals. Team Supervisor 12/2015 - 12/2017
Taco Bell Sacramento, CA
● Supervise a team of 6 individuals to ensure efficiency and order delivery in a timely manner. Prashnil Chand
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● Supervise a team of 6 individuals to ensure efficiency and order delivery in a timely manner.
● Utilized top notch customer service skills to ensure customer satisfaction.
● Prioritized and assigned tasks to team members to ensure smooth customer experience.
● Set employee schedules and assisted with hiring and training new employees.
● Ensure daily sales and production goals are met. Education
Business Management University of South Pacific, Fiji Islands 12/2015 High School Diploma MGM High School, Fiji Islands 03/2013 NO THANKS GET THE APP
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