Aඇඍ ඈඇඒ D ඈ ඈ
Johnston, RI ***** 508-***-**** *******.*****@*****.***
Results-driven professional with 20 years of experience and focus on performance. Expert in planning daily routes and assignments to meet dispatching goals. Always exceeds expectations with proactive and hardworking approach. Handles stress well and quickly flexes with changing demands to consistently meet objectives.
Problem Assessment
Dispatch Recordkeeping
Work Crew Dispatch
Equipment Needs Assessment
Schedule Management
Driver / Dispatcher, 02/2016 to Current
RIPTA – Providence, RI
Directed investigations to verify and resolve customer complaints. Trained 4 new employees in various procedures and gave feedback on daily work performance. Assisted various work related needs for drivers, RE: locating customers, notifying of road closures and detours, assisting with accidents and breakdowns.
Assign the daily pull-out of buses.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitor the dispatch board for drivers running late. Responded to numerous daily caller requests with information about assistance and timeframes. Transportation Coordinator, 06/2003 to 02/2016
Tockwotton Home – East Providence, RI
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Scheduled all routine and non-routine maintenance to vehicles. Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ
S අඅඌ
Wඈඋ H ඌඍඈඋඒ
Scheduled appointments for residents, as well as scheduling all outside activities. High School Diploma: 05/1992
BMC Durfee High - Fall River, MA
Eൽඎർൺඍ ඈඇ