Service Representative Manager Customer

DANIELLE D. JENNINGS

Seeking a position as a full-time case manager as my knowledge in administrative, and clerical support functions combined with legal documents, court filings and legal procedures would greatly benefit a firm of high volume assignments. I'm a hardworking, ambitious individual who succeeds in getting the job done! My objective is to obtain more experience in business development of legal disputes by utilizing analytical, critical, communal, research, risk mitigation, and negotiating skill sets to assist with ongoing cases (mediation, arbitration and other dispute resolution services).

CONTACT

Email: ********@******.***

Phone Number: 708-***-****

Linkedin Profile:

https://www.linkedin.com/in/danielle-jennings-329705158

EDUCATION

DePaul University: Bachelor of Arts

Focus: Political Science with a

Minor in Chemistry

Cumulative GPA 3.6

Consecutive student on the Dean’s List

Graduated: June 2022 (Cum Laude)

PUBLICATION

Research Publication in the U.S and Ukraine on ICT influence during the Pandemic.

RELEVANT Skills

Research

Leadership

Technical Writing

Result-Orientated

Time Management

Meticulous attention to detail

Critical Thinking and Analysis

Microsoft Office

MacOS

Analytics

Corporate Minutes

Achievements/ Certificates

The National Society of Collegiate Scholars- Access to postgraduate workshops because of academics success.

Academic Integrity Board Member- (duties): Coordinate multiple cases for student and Board members. Review case files, listen to opening statements, closing statements, review evidence, panel votes for academic remedies and resolution. Conclude what was founded and send all parties involved the final solution formally.

National Society of Leadership and Success- Nominated for high achievement in my academics. Participated in community service in the Chicago land area.

EMPLOYMENT EXPERIENCE

Endurance Warranty Services · Chicago, Illinois

Manager Customer Service Representative · October 2018 – June 2019

Used data provided by Business Development & Marketing for research to bring new clients to the company while servicing existing clients.

Assisted Customers with warranty coverage for different demands.

Helped employees meet monthly quotas, by giving constructive feedback weekly.

Helped with HR investigations/ risk mitigation.

Helped employees stay on track by giving monthly phone evaluations pros and cons.

Evaluated conversations with clientele to supply agreements for their vehicle based on the provided information.

Contractual review- helping clients understand the legal jargon in their contract when asked.

Backup Care- Care.com

Part time associate- January 2022-Current

Provides reliable care when nannies call in sick. Provides care for newborns up to fifteen year olds which consist of helping with homework, organizing, updating parents, following schedules, etc. (CPR certified & took a mandatory class on child laws/policies)

Internship

Lindsey LaPoint House in 19th District Democratic primary · Chicago, Illinois

Intern-November 2019- January 2022 (helped win election)

Analytical research- using data to research potential voting candidates. Phone banking to give campaign information/ voting location.

Corporate minutes- taking the signatures, date, time, and recordings of all political meetings and what was agreed upon.

Secretary work- scheduling meetings, cultivate business relationships with local politicians, follow-up after meetings, hosting events, and updating social media platforms.

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