Customer Service Delivery

MARIE JOE SAKR

***** ***** ***** ****** ******* *2336 · 909-***-****

************@*****.*** ·

Professional summary

Highly proactive manager with seven years of experience in team leadership in both the Restaurant and oil industry. Background includes sales, management and customer service in fast-paced settings. I’ve shown success at reducing costs, increasing productivity and maximizing customer satisfaction. EXPERIENCE

02/2021-CURRENT

CUSTOMER RELATION MANAGER (CRM) BMW – MONROVIA

Handle customer complaints/feedback

Ensure high customer satisfaction

Overseeing the relationship with customers handled by my team Resolving customer complaints effectively and efficiently Calling customers to follow up after car purchase or service Review all customer surveys and follow up

03/2019 – TO 01/2021

RESTAURANT CO-MANAGER, LAZEEZ EATS – ANAHEIM, CA

Purchased adequate quantities of food, beverages, equipment and supplies. Developed, implemented and managed business plans to promote profitable food and beverage sales

Promoted business through participation in and sponsorship of community events. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Identified team weak points and implemented corrective actions to resolve concerns. 01/2016 – TO 03/2019

MANAGER, VIA VERDER 76- SAN DIMAS, CA

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Established and updated work schedule to account for changing staff levels and expected workloads.

Onboarded new employees with training and new hire documentation. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and costumer demands. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

2

EDUCATION

ASSOCIATE OF SCIENCE: MANAGEMENT & HUMAN RESOURCE, EXPECTED IN 2023 MT. SAN ANTONIO COLLEGE- WALNUT

08/2014 GED

RUBEN S AYALA HIGH SCHOOL- CHINO, CA

Languages

English fluent written and spoken

Arabic fluent written and spoken

French fluent written and spoken

SKILLS

• Profit optimization

• Front of house management

• Problem-solving

• Clear communication

• Quality assurance

• Service delivery management

• Ability to work under pressure in a fast-

paced environment

• Relationship building

• Inventory management

• Team leadership

REFERENCES

CEO OF VIA VERDE 76 -BILL GHOSN 626-***-****

CO- MANAGER OF LAZEEZ EATS – TINA MUSHBARBASH 626-***-**** GSM BMW MONROVIA- RAY GAMMOH 949-***-****

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