Data Entry Service Associate

SAMUEL OFOSUHENE

*** ****** ** - *********, ** **014 USA

aduk5p@r.postjobfree.com

+1-513-***-****

Summary

Customer-oriented professional with proven track record in resolving complex customer issues and implementing workable solutions remotely.

Work Experience

Customer Service Associate - (04/2020 - 08/2022)

New Jersey, USA (Remote)

Simple Electronics

- Oversee inventory and order additional products and supplies when needed

- Evaluate the selection and shipping process and work to improve efficiency

- Negotiate vendor contracts in order to maximize profit Customer Service Associate - (04/2017 - 02/2020)

New York, USA (Remote)

Selteck Solutions

- Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%

- Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

- Tracked trends in customer feedback and collaborate with management to determine the root cause of issues Front Desk Assistant - (02/2015 - 03/2017)

Cincinati OH

Manny Financial & Insurance

- Greet, communicate with and welcome guests

- Answer all customers' questions and address their complaints

- Answer all incoming calls, redirect them when needed

- Receive letters, packages and send them to appropriate destination Education

Diploma in LPN (08/2015 - 08/2017)

Cincinnati state Community college

Languages

• English - (Fluent)

Skills

• Adaptable - (Advanced)

• Clear Communication - (Advanced)

• Problem solving - (Advanced)

• MS Office and Excel - (Advanced)

• Data entry and collation - (Advanced)

References

Paulina Ahunu

Simple Electronics

Manager

+1-646-***-****

Contact this candidate