Takeesha Carr

662-***-**** aduk5n@r.postjobfree.com Starkville, MS 39759

SUMMARY

Personable and dedicated Customer Service Representative with extensive

experience in the work industry. Solid team player with upbeat, positive attitude

and proven skill in establishing rapport with clients. Motivated to maintain customer

satisfaction and contribute to company success. Articulate, enthusiastic and

results-oriented with demonstrated passion for building relationships, cultivating

partnerships and growing businesses.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in

fast-paced working environment. Successfully works as part of team to reach

personal and business goals. Known for successfully handling escalated customer

support issues.

SKILLS

+ Report generation * Microsoft Office expertise

+ Report creation + Promotional support

* Credit card payment processing + Customer relations

+ Quality assurance controls + Shipping and receiving

* Retail sales customer service understanding

* Sales expertise + Materials transport

+ Problem-solving abilities * Inbound and Outbound Calling

* Courteous demeanor + Call Center Operations

* Quality control

EXPERIENCE

Customer Service Representative, TTEC, January 2021-Curent

Starkville, MS

+ De-escalated problematic customer concems, maintaining calm, friendly

demeanor.

+ Documented conversations with customers to track requests, problems and

solutions.

* Fielded customer complaints and queries, fast-tracking them for problem

resolution.

* Provided outstanding service to new and long-standing customers by

attending closely to concems and developing solutions.

+ Reviewed customer account information to determine current issues and

potential solutions.

+ Escalated customer concems, store issues and inventory requirements to

supervisors.

+ Answered [Number]+ inbound calls per day and directed to individuals or

departments.

Customer Service Representative Agent, Sitel, May 2020-Febpruary 2021

Starkville, MS

* De-escalated problematic customer concems, maintaining calm, friendly

demeanor.

+ Educated customers on special pricing opportunities and company offerings.

Contact this candidate