Administrative Assistant Medical
Resume:
VANESSA CORDOVA
Medical Administrator
PROFESSIONAL SUMMARY
An adaptable, resourceful, and motivated Medical Administrator with 12 years of progressive experience providing support in various medical and administrative settings. Holds a clean and robust employment record and possesses excellent administrative, communication, and problem- solving skills. An energetic and reliable team player who enjoys working collaboratively within an inter-professional and multi-generational team. I am currently seeking a challenging role that will enable me to capitalize my administrative skills and medical knowledge, while allowing me to continue expanding my professional experience and corporate growth. Provide medical administrative support to neurosurgeon, including but not limited to, managing their calendar, booking meetings via Zoom and/or Teams, etc.
Perform clerical duties to support medical staff and management team
Field incoming phone calls, emails, and other patient inquiries Schedule and arrange patient appointments for MRIs, CTs, ultrasounds, and other examinations
Organize and maintain patient files, both electronic and paper Manage calendar and scheduled appointments for patients accordingly, and reschedule if need be
Prepare and send out appointment confirmation notices Arrange patient referrals and imperative documentation prior to each appointment
Set-up, record, and update patient database
Register new patients according to established policies Greet visitors entering the health center, determine the nature and purpose of their visit, and direct them to the appropriate destination
Maintain unit operations by ensuring the team is compliant with policies and procedures
Adhere to confidentiality, policies, procedures, and other healthcare regulations
Handle all patient inquiries with tact and diplomacy Record and process OHIP/MOH information, patient
information, and other details pertaining to the patient's visit Ensure high-levels of accuracy when entering data
Collaborate with superiors and other coworkers to ensure all operations are running seamlessly
Enhance the general administrative department by being an excellent support pillar
Prepare forms and supporting documentation for insurance claims
Prepare and mail out billing statements when required Collect and process payments accordingly
Uphold a tidy and positive atmosphere in the health care center Comply with all active Covid-19 protocols and measures to encourage a safe environment for all staff and patients Toronto Western Hospital
MEDICAL ADMINISTRATOR 2019 - Present
HIGHLIGHTED SKILLS
Multilingual: Fluent in English,
Spanish and Portuguese
Exceptional Communication Skills
Excellent telephone etiquette
Outstanding analytical & problem-
solving skills
Remarkable time management
skills
WPM 89
Ability to remain calm in
emergency situations
Ability to work efficiently in a fast-
paced environment
High-ability to follow oral and
written instructions
Team player
Proven ability to manage changing
priorities
CONTACT
*******-*******@*******.***
3 Trothen Circle
Markham, Ontario
AREAS OF INTEREST
Hospital Administration
Medical & Health Services
Health Informatics
Healthcare Administration
Medical Assistant
Medical Administrative Support
Public Health Support
Executive Assistant
General Administrative Support
PROFICIENCY
Well-versed in handling all
common Microsoft programs
(Word, Teams, PowerPoint, Excel,
Forms, etc.)
Familiarity with different CRM
programs
Strong knowledge of medical
terminology and abbreviations
Sound knowledge of OHIP and
MOH billing
Familiarity with UHN programs
(EPR, PHS, TCS, etc.)
Advance knowledge of public
health care practices & procedures
Profound knowledge of processing
invoices and payments on various
platforms (QuickBooks, Moneris,
Interac, etc.)
Familiarity with the Canada Health
Act, 1985
Excellent knowledge of various
health care equipment
Working with different insurance
companies to process medical
payments/invoices
CONTACT
*******-*******@*******.***
3 Trothen Circle
Markham, Ontario
Supported CEO, Director of Operations and Legal Consultants Fielded all incoming phone calls, faxes, and emails from clients or third-party associates
Managed and scheduled meetings with clients
Managed calendar for meetings and interviews for the DOP Arranged and updated new client profile
Maintained and organized filing system
Prepared daily client mail outs including consent forms, finger printing instructions, client information forms and agreement letters
Created multiple forms for clients such as Record Suspension forms, Local Police Record Check forms, G-325A forms and Waiver I-192 forms
Prepared Local Police Record Check packages for various Police Detachments across Canada
Conducted follow-up request by phone to Police Detachments Received incoming calls and emails from Police
Detachments/Clients across Canada
Mailed Client Information Forms with specific instructions to clients
Sent weekly and monthly updates to clients via email regarding their application status
Ordered office supplies as needed
Created various affidavits for clients and Police Detachments Worked with Moneris to process payments
Federal Pardon Waiver Services
ADMINISTRATIVE LEGAL CLERK 2013 - 2019
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive- level meetings. Created expense reports, budgets and filing systems. Distributed company-wide announcements, booked
conference rooms and coordinated catering for annual staff development forum.
Located and attached appropriate files to incoming corresponds requiring replies.
Frequently used Word processing, spreadsheets, database and presentation software.
Coordinated dealer visitations, company unique events and other employee morale functions.
Momeni Inc.
ADMINISTRATIVE ASSISTANT 2010 - 2013
EDUCATION
Hudson County Community College
Associates Degree, Criminal Justice
2008
Adult Learning Center
Ontario Secondary School Diploma
2005
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