Edward R. Florancic

***** ********** *****, ****** ****** CA. 92677 602-***-****

FIELD OPERATIONS & MANAGEMENT EXECUTIVE

PROJECT MANAGER & LEAN SIX SIGMA BLACK BELT

Project Management / Lean Six Sigma Black Belt / Senior Manager of Field Operations / General Management / Multi-Site Operations Management / P&L Management / Cost Containment Results driven manager with over 25 years’ experience leading several multi-services, multi-location, and multi-market companies. Strong skill set in the areas of Business Operations, General Management, Project Management and P&L Management in identifying and capitalizing on market opportunities to drive revenue and profit growth using the principles of Agile and Lean Six Sigma. My current objective is to return to my passion of Lean Six Sigma in a more hands on capacity or in leading a team.

Summary of Qualifications and Distinguished Achievements:

• Bachelor’s Degree in Business Administration, University of Phoenix.

• Certified Lean Six Sigma Black Belt since May 2003.

• Implemented and Managed routine and multiple complex projects utilizing the concepts of both Lean Six Sigma and similar to Agile Methodologies. By these two methodologies I have been able to maximize process efficiency, revenue generation, cost reduction, project speed-to-market, overall quality performance, and customer satisfaction.

• Developed a variety of Automated Excel Tools (over 50) that assist in identifying the root cause of a failure event, and the accelerations of project cycle time.

• In the application of Agile and Lean Six Sigma I have created two accelerated process formats, Project Fast Track and the One-Page-QuikSolver to respond to the needs of the market and the customer.

• Nationally recognized Project Manager and Certified Black Belt for exceeding expectations and delivering over $53M in Revenue and Cost Saving Projects.

• Completed over 100 Lean Six Sigma DMAIC, Fast Track, QwikSolver, Kaizen and Agile related Projects, which were of National, Regional and Local Scope.

• Created a Certifiable Lean Six Sigma Training Course for Basic and Advanced Application.

• Coached and certified over 40 Green Belt Candidates

• Project Presentations and Tollgate Reviews were professionally presented to Senior Management, Sponsors, and Deployment Managers.

Professional Experience

APPLIED BUSINESS STATISTICS, January 2020 to Current CERTIFIED LEAN SIX SIGMA CONSULTANT

• Created and designed the “Journal of Applied Business Statistics”.

• Developed a certifiable Lean Six Sigma Training Course.

• the “Journal of Applied Business Statistics” is operated to conduct training, seminars, and support to individuals, groups, and business organizations in the field of Statistics and Lean Six Sigma.

• Created two unique accelerated Lean Six Sigma process formats to reduce ‘Cycle Time’ and quickly respond to the needs of the market and the customer. ALBERTSONS FOODS, April 2016 to November 2017

LEAN SIX SIGMA PROJECT MANAGER

• Subject Matter Expert applying Lean Six Sigma and Agile application achieving Process Efficiencies and Quality Performance results.

• By utilizing both Value-Stream Mapping and the Detailed Process Map, the project team Identified over 50 areas of improvement to improve their complex payroll system.

• Trained and provided performance control measures and tools to maintain process performance. o Key Performance Indicators

o Control Charts

• Created and maintained:

o Change Impact Log (FMEA) & Change Impact Summary Log Edward R. Florancic

29894 Farmingham Court, Laguna Niguel CA. 92677 602-***-**** o Taxonomy Matrix and Controls (HIPPA, SOX, Operational) o SOPs (Standard Operating Procedures) & BRDs (Business Requirement Documents) AMAZON, January 2016 to March 2016

LEAN SIX SIGMA PROJECT MANAGER CONSULTANT

• Business Process Management: Created SOPs.

XEROX CORPORATION, May 2003 to January 2013

PROJECT MANAGER “LEAN SIX SIGMA BLACK BELT”

• As a Certified National Black Belt, I introduced the Lean Six Sigma Process Improvement Methodology to several Xerox Service and Sales Divisions.

• Nationally recognized for generating over $53M by applying the principles of Lean Six Sigma and Agile.

• As National Black Belt Champion I coordinated and coached the activities of other Black Belts and Green Belts on routine and high level risk projects (Workers Comp, Health & Safety, and National and Local Revenue Generation Projects) .

• Nationally ranked Black Belt for completing over 100 projects while delivering outstanding bottom-line performance results (Plus $53M in Revenue, 100% Customer Satisfaction) using the combination of Agile and Lean Six Sigma.

XEROX CORPORATION, January 2000 to May 2003

REGIONAL MANAGER OF CUSTOMER SERVICE OPERATIONS; Phoenix, Arizona

• Results during my tenure as Southwest Senior Field Manager (managed 250 employees and 8 District Managers):

o Reduced gross spending by $1.3M ($23M to $21.7M). o Reduced labor cost by 4% YOY.

o Reduced non-labor cost by 7% YOY.

o Improved Customer Satisfaction from 88% to 92%.

o Improved Employee Satisfaction from 76% to 82%.

• Reorganized the Southwest Operation from five budget centers to one budget center. PBC SERVICES INC., January 1999 to July 1999

VICE PRESIDENT OF OPERATIONS; Consultant; Los Angeles, California

• Reorganized service operations to a performance-based approach, having an immediate impact on revenue and cash flow.

• Effectively managed and coordinated several multi-computer networking projects to maintain consistent work flows and high levels of productivity.

• Designed and implemented an aggressive service agreement program which significantly improved revenue and cash flow.

• Established corporate terms and conditions, as well as HR policies and procedures. EASTMAN KODAK COMPANY

REGIONAL MANAGER, Phoenix, Arizona, December 1989 to January 1998

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