Data Entry Customer Service
Resume:
Courtney Brown
Administrative / Customer Service
Dallas, TX 75241
**************@*****.***
Seeking an Admin / Customer Service position with a company that will allow me to fully utilize strong interpersonal communication skills, organizational and problem solving skills. To cultivate and enhance professional ethics and skill in dynamic stable workplace. Authorized to work in the US for any employer
Work Experience
Leasing Specialist ( TEMP 2018)
A-List Apartment Staffing - Dallas, TX
April 2020 to September 2021
• Took on various assignments when requested, for different residential multi -family properties as a role of leasing or assistant manager.
• Scarce Assignments due to Covid, however provided elite professionalism and completed expected task and duties.
• Handle high volume of prospective, residential and vendor phone calls.
• Provided excellent and welcoming customer service towards prospects, residing residents, vendors while leasing unit on property.
• Data Entry, use of organizational skills while dealing with filing of any sort. Maintain daily, monthly and quarterly reports.
Patient Care Coordinator / PCC (TEMP)
AllianceRx Walgreens Prime / Apex staffing - Irving, TX October 2018 to February 2019
• Assigned a brief 3 month contract (extended 2 months) as a patient care coordinator for Enrollment/ Re-New Benefits period/ season.
• Handled during this season, very high volumed inbound phone calls assisting Patients/ MDOs and Providers in an efficient timely professional to ensure patients quality and satisfaction with service given.
• Elite verification skills enhanced for HIPPA purpose in order to assist with account holders information and benefits if applicable.
• Strong and accurate detailed data entry retrieved and inputted for account holders file and internal purposes.
• Fluently exhibited care, acknowledgment, successful solutions to issues and concerns, diligence, through great customer service values for each point of contact for satisfaction overall. Leasing Specialist
Elevate ROI/ Creekwood Place Apartments
April 2017 to January 2018
• Provided excellent and welcoming customer service towards prospects, residing residents, vendors while leasing available units on property.
• Daily and excessive of Data entry functions.
• Organizational skills with filing of any sort.
• Maintain daily, monthly and quarterly reports.
• Handle high volume of prospective, residential and vendor phone calls.
• Closed on successful new-term leases and lease renewals. Office Assistant II ( Contract )
City of Dallas-DEV / Lane Staffing - Dallas, TX
December 2016 to March 2017
• Excessive Data entry.
• Input cash receipts onto AMS, and processed real estate deposits.
• Handled heavy phone calls.
• Took on any task, assignments, and or projects.
• Assisted and processed certified city permits within city departments criteria. Office Assistant II ( Contract )
City of Dallas-K.B Convention Center
August 2015 to November 2015
• Heavy daily data entry (MS Office Excel) for HVAC/Electric/Plumbing work order requests and status.
• Updating daily Work Order Statuses accurately.
• Handled phone calls.
• Received messages via: phone, email, and IMS.
• Ordered office supplies in a timely manner.
• Managed manager's daily agenda (meetings/ schedules).
• Dispatched certain work request (maintenance)
Customer Service ( Contract )
City of Dallas-Animal Shelter - Dallas, TX
July 2015 to August 2015
• Provided Excellent Customer Service.
• Serviced customer with pet adoption processing and processed pet adoption applications.
• Successfully handled money transactions during adoption Successful money transactions.
• Handle business phone calls.
• Greeted customers
• Managed customer accounts
Office Assistant II ( Contract )
City of Dallas- Code Compliance - Dallas, TX
September 2014 to July 2015
• Satisfactory Customer Service provided.
• Accurate Data entry.
• Assigned and Assisted certified city permits.
• Money transactions with successful daily ending cash balances.
• Handled high volume phone calls.
• Maintained daily office duties and assignment.
Debt Service Analyst
Bank of New York Mellon
June 2013 to August 2014
• 1st and 15th annually are very important dates with-in this companies department. These dates listed was internally known as payables. My duties were to obtain each incoming bank wire, ensured extensive verification, to endure an approved and efficient protocol of the release of each wire to its proper account.
• Maintained daily log reports on MS Office Excel.
• Handled via: phone calls, emails and IMS.
• Built strong business rapports based upon excellent customer serviced with personal bankers, investors, and high elite clients in regards to companies assets.
• Successful money transactions on Payables.
• Fluently engaged in teamwork/ team player and leadership. Bank Teller
Wells Fargo Retail Bank
September 2012 to February 2013
• Successful money transactions.
• Handle business phone calls.
• Provided excellent customer Service.
• Took on any monthly task, assignments and projects. Customer Service
Driven Solutions
December 2010 to September 2012
• Handled heavy phone calls daily/ day to day.
• Extensive data entry.
• Retrieved tow invoices precisely from vendors.
• Verified and process tow invoices for reimbursement purposes in a timely manner.
• Built strong rapports with consumer/ business account holders with admirable customer skills and focus of satisfaction.
Customer Service
Silver Leaf Resorts
March 2008 to January 2010
• Provided great customer service skills.
• Heavy phone calls.
• Assisted account holders with time shares accounts, updated information and benefits.
• Precise data entry and account holder feedback entered. For Elite call backs and follow ups for next purpose if applicable.
• Team oriented goals and took on opportunities to exhibit professional team leadership. Education
Diploma
South Oak Cliff High School
May 2007
Associates in Arts in Course work
Mountain View College - Dallas, TX
Skills
• 55 WPM (6 years)
• ACCESS (10+ years)
• EVENT PLANNING (2 years)
• EXCEL (10+ years)
• MICROSOFT OFFICE (10+ years)
• Customer Service (10+ years)
• Filing (10+ years)
• Management (Less than 1 year)
• Marketing (4 years)
• Organizational Skills (10+ years)
• Outlook
• Receptionist
• Yardi (3 years)
• Scheduling
• Data Entry
• Billing
• Customer Care
• CSR
• Customer Support
• Call Center
• Microsoft Word
• Microsoft Excel
• Time Management
• Administrative Experience
• Project Coordination
• Accounting
• QuickBooks
• Adobe Dreamweaver
• Microsoft Powerpoint
• Microsoft Access
• 10 Key Calculator
• Property Management
• Adobe InDesign
• HTML5
• Adobe Illustrator
• Web Design
• Adobe Photoshop
• JavaScript
• Adobe Acrobat
• Adobe After Effects
• Adobe Creative Suite
• Sales Experience
• English
• Documentation review
• Account management
• Clerical experience
• Restaurant experience
Additional Information
Skills & Abilities:
• Advanced skills in administration and customer service.Strong interpersonal communication skills. Fluent and proficient in Microsoft Office (Word, Excel, Power Point, Outlook, Works, Access, Adobe photo shop). Typing speed: 55 wpm,event planning, project research/ entry level management, and admirable negotiation skills.
Leadership:
• Professional Development and Leadership Training, 6-week course attendee.
Contact this candidate