Store Manager Assistant
Resume:
Dannielle Storno
845-***-**** **** South Lamar Blvd #2201 Austin, Texas 78704 ***********@*****.*** Education
University of Hartford, West Hartford, CT
BA in Communications with emphasis in Business and Marketing, May 2011 Marlboro Central High School, Marlboro, NY
Regents Diploma, June 2007
Work History
The Connor Group 1/20-present Regional Property Manager
● Develops the annual budgets for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
● Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
● Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
● Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
● Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
● Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
● Managing and motivating a team while holding them highly accountable for business and financial acumen. Owner of all aspects of sales management and property operations with ability to meet monthly, weekly goals and revenue targets. A master of operating systems and processes for renewals, rentals and driving traffic
Loft, Flatiron District NY 10/16-1/20 Store Manager
o Leader of operational excellence by directing and managing team through daily selling activities and initiative.
o Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue. o Sets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goals. o Manages competing priorities and business complexities in a high volume door, while delivering a memorable shopping experience.
Zadig and Voltaire, Soho NY
01/16-9/16
General Manager
o Leader in developing business driving initiatives that build a repeat business or attract a new customer to the brand.
o Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
o Educate team on product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
o Ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings o Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development and performance management, termination and succession planning.
Polo Ralph Lauren, Harriman, NY
2010-2016
Assistant Store Manager, Children’s Merchandising
o Leader of financial growth for $20 million dollar business, while leading sales floor and drives store results through the store team.
o Sets visual merchandising expectations to brand standards to ensure brand consistency that impacts the customer experience.
o Role models, coaches and develops best-in-class selling behaviors. Accountable for the development of associates.
o Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development and performance management (including Pt- associates, Ft.-associates and Supervisors).
Men’s Merchandising, Selling Manager
o Leader in the design, marketing and distribution of apparel and accessories. o Ensures a consistent memorable customer shopping experience, while generating meaningful revenue and positive operating profit for the store. o Responsible for sales and profit performance, achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures. Responsible for training and supervision of store staff to maximize sales and profit performance.
o Directs the execution of Men’s promotional strategies, assuring that they support Polo Ralph Lauren sales, marketing, and profit objectives. Human Resources Supervisor
o Manage talent, compensation, employee engagement, learning and development and special projects.
o Responsible for recruiting and on boarding of staff, provide subject matter expertise and guidance in support of employee relations issues, corrective actions and performance improvement process
o Ensure compliance with all federal and state employment practices
St. Luke’s Cornwall Hospital, Newburgh, NY
2011-2012
Special Events, Development Coordinator
o Responsible for managing a portfolio of support groups and special events requiring the highest level of customer service and event expertise. o Developed significant relationships with hospital leadership and board of directors. o Trained, placed, managed, and evaluated volunteers. o Created marketing and recruitment materials for private and community events.
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