Customer Service Data Analyst

Ahmad Zayed

San Antonio, TX ***** ***********.**@*****.*** 504-***-****

Hard-working professional with 4+ years of experience and a proven knowledge of budgeting, customer service, sales forecasting, and strategic business planning along with 5+ years of experience utilizing Microsoft Suite. One year of experience in the financial service industry as well as completing projects using SQL and R Programming. Aiming to leverage my skills to successfully fill the Data Analyst role at your company.

Work Experience

Business Owner

Smoke Dat- Mandeville, LA

September 2021-present

Surpass customer expectation through expanding product lines, competitive pricing, and displaying excellent customer service

Maximized brand identity and doubled the revenue by promoting the business on social media platforms

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Exceeded customer expectations by conferring with them to understand their needs and wants.

Kept records for production, inventory, income and expenses.

Kept up-to-date on regulatory changes affecting business operations.

Used market analytics and emerging trends to set pricing structures.

Interviewed, trained and supervised employees.

Financial Data Processor

Randstad USA at Capital Group- San Antonio, TX

October 2022- Present

Provided administrative support for the transfer of information for storage, processing or transmitting

Utilized problem solving skills to interpret a variety of instructions furnished in written form

Licensed Life Insurance Agent

Bankers Life and Casualty Company - San Antonio, TX

December 2021 to September 2022

Communicated with clients to understand needs and identify best policies for each case.

Sold life insurance policies via telephone and assisted other agents with underwriting.

Upsold products to policyholders and potential new clients.

Pursued continued professional development through insurance workshops, course and webinars.

Store Manager

Quick's Red and White Grocery - Hammond, LA

May 2016 to December 2020

Analyzed sales, including profit and loss statements.

Led a team of 10 members to drive sales and to display acceptable customer service.

Increased sales by 20%.

Evaluated customer feedback and complaints to locate weaknesses and improve service.

Interviewed and hired prospective employees according to team needs.

Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

Education

Southeastern Louisiana University - Hammond, LA- Bachelors of Science

August 2017 – May 2020

Biology Undergraduate Society

Volunteer Experience

Second Harvest Food Bank- New Orleans, LA

August 2018

Organized and sorted food donations

Arranged food bags for later consumption and pick up

Skills

Critical thinking skills

Decision-Making skills

Leadership skills

Attention to Detail

Presentation skills

Adaptability

Research

Collaboration

Time Management skills

Organizational skills

Problem-Solving skills

Microsoft Suite

oMicrosoft Excel

oMicrosoft Word

oMicrosoft PowerPoint

SQL

Spreadsheets

Data Visualization

R statistical programming

Building Relationships

New Business Development

Business Planning

Strong Work Ethic

Analytical Problem Solving

Data Analysis

Languages

• English - Expert

• Arabic - Fluent

Certifications and Licenses

Licensed Insurance Agent - 2021

Google Data Analytical Professional Certificate- Coursera– 2022

DataCamp- Introduction to SQL-2022

Website and Projects

Linkedin : www.linkedin.com/in/ahmad-zayed-DataAnalyst

Tableau Dashboard: https://public.tableau.com/authoring/COVIDDashboard_16545635232270/Dashboard1#1

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