Customer Service Deli Clerk

Anthony Thompson

Garland, TX *****

469-***-**** ********@*****.***

Professional Summary

Recent college graduate bringing top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills

•Mobile Applications

•Customer Service

•Upbeat and Outgoing Attitude

•Active Listening

•Conflict Resolution

•Attention to Detail

•Communication

•Call handling

•Safe Equipment Handling

•Flexible and Adaptable

Education

Bachelor of Science: Sociology, Interdisciplinary Studies, 12/2020

Texas A&M University - Commerce - Commerce, TX

Associate of Science: Science, 12/2017

Richland College – Dallas, TX

High school (2015)

North Garland High school - Garland

Work History

Teleperformance/ United Healthcare Remote

Agent,(June 2022 to Oct 2022)

•Assissted in setting appointments with proper health care providers covered in the members area.

•Provided information to members regarding billing, coverage, costs, and availability of relevant providers, drugs, and medical equipment.

•Assissted the member with pricing of neccassary drugs and possibly more affordable options

•Performed information updates for the members accounts

•Terminate the members account for various reasons.

Customer Service, (Sep 2021 to May 2022)

DoorDash – Dallas, Tx

•Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

•Worked productively with customers to meet order requirements and service expectations.

•Handled all issues from customers and order related queries on call.

•Used to do outbound calls to verify customers details and information to provide excellent service.

•Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

•Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

•Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.

•Consistently met deadlines and quality goals for accuracy and timeliness.

•Tracked substitutions and informed customers of changes.

•Reviews orders prior to pick up for accuracy and purchase-by dates.

•Selected best-quality perishable items such as meat and produce.

•Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

•Checked for outdated and overripe grocery items and removed from inventory.

•Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

•Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

•Performed inventory control, such as counting and stocking merchandise.

•Demonstrated speed and accuracy in order item selection.

•Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Deli Clerk, (July 2020 to Dec 2020)

Brookshires Food Store – Commerce, Tx

•Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

•Handle inbound calls to answers customers issues related to there orders and fix them

•Greeted customers at counter to fulfill requests and answer questions.

•Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

•Maintained clean, trash-free workspaces to maximize productivity and safety.

•Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

•Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

•Delivered exemplary customer service to guests, even in peak business periods to promote retention.

•Made food according to standard recipes with requested changes for customer satisfaction.

•Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

•Kept kitchen, counter and dining areas cleaned and sanitized.

•Learned other teammates' work tasks to train as backup.

•Prepared salads, soups and sandwiches for customers.

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