Customer Service Support Technician

IMANI ROBINSON

**** * *** **** **** Springfield, MO · 573-***-****

**********@*****.*** · LinkedIn Profile · linkedin.com/in/imani-robinson-1530301b8

Creative and dedicated student with 4+ years of experience in customer service aiming to apply communication and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

oWritten and Verbal Communication

oAdaptability

oCreative Thinking

oTeamwork and Collaboration

oOrganization

oMicrosoft Office

oProviding Customer service

oProblem-Solving

EXPERIENCE

08/2021 – CURRENT

TEAM MEMBER, PETS SUPPLIES PLUS – SPRINGFIELD, MO

-Processes neighbors’ purchases with efficiency and answers neighbor’s questions on animal care to help them find or maintain the perfect pet.

-Provides Preferred Pet Club membership information to ensure neighbors don’t miss any outstanding offers.

-Safely unloads our delivery trucks using the proper equipment.

-Stocks shelves, organize, and maintains a clean welcoming store

-Provides care for pets in our store, which may include cleaning habitats, feeding and handling the animals.

01/2019-05/2019

LAB SUPPORT TECHNICIAN, MERCY MEDICAL CENTER–SPRINGFIELD, MO

-Maintained Internet Protocols Lead aerobic, anaerobic and UV light testing, chemical residue testing and centrifuge to separate chemicals from water

-Transported hazardous waste; OSHA and HAZMAT certify.

-Followed all PPE requirements and all safety biohazardous materials.

-Maintained the EKG machine and records, sanitizing labs and stock supplies.

-Maintained high standards in the lab to ensure all CLIA inspections pass.

-Arranged stat shipping and receiving of blood products to and from outside medical facilities.

EDUCATION

AUGUST 2016 – MAY 2020

DIPLOMA, KICKAPOO HIGH SCHOOL

AUGUST 2021- MAY 2023

ASSOCIATES OF ARTS IN GENERAL AGRICULTURE, OZARK TECHNICAL COMMUNITY COLLEGE

Currently pursuing and expecting to graduate May 2023.

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