Andrea Muniz

Scheduling Coordinator

Redwood City, CA 94061

adujx4@r.postjobfree.com

+1-510-***-****

To secure a Patient Care Coordinator position to help contribute to the growth of the organization. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Concierge

The Village Doctor - Woodside, CA

March 2020 to May 2022

• PSR for personalized care

• Maintains accurate records of patient care, condition, progress and concerns

• Address and resolve complaints empathetically and professionally

• Patient On boarding

• Online communication and scheduling

• Create patient accounts emailing and corresponding between doctors

• Confirmation of all prior authorizations for scheduling, prescriptions and specialist referrals

• Chart documentation and scanning for patient information

• Maintain strict confidentiality

• Collection of annual membership fees

Surgery Scheduler

Sequoia Urology - Redwood City, CA

January 2018 to August 2021

• Interviewed patients to complete documents, case histories, and forms, such as patient registration or insurance forms

• Verified patient insurance eligibility, obtained authorization and billed for patient appointments

• Secured required signatures for the consent to treat and assignment of insurance benefits forms

•Ensured patients payments were properly posted upon receipt

•Notified appropriate area of hospital for patients arrival and ensured patient was escorted

•Performed other clerical and administrative duties as required Patient Service Representative

Washington Hospital - Fremont, CA

August 2012 to June 2018

• Opened and closed office for 3 PCP M.D.

• Manning phones, checking patients in and out, obtaining authorizations for imaging, home healthcare, and medications, scheduling surgeries, direct admissions, phoning prescriptions to pharmacies, and referrals. Glitzed Epic. Authorized prior authorizations for all radiology and all Rx Patient Care Coordinator

California Cardiovascular Consultants - Fremont, CA 2008 to 2011

• Interfaced directly with a diverse population of patients responding to various inquiries and concerns

• Answered multi phone line system

• Managed front desk in areas of scheduling patients return appointments

• Obtain medical transcriptions and collecting and processing of patients co-payment

• Processed an average of 500 patients a week for a fast-paced cardiologist

• Obtain insurance authorizations for inpatient and outpatient procedures including Medi-Cal

• Retrieved lab results, and all radiological results

• Chart preparation file management

Scheduler/Receptionist

Nor Cal Urology - Fremont, CA

2006 to 2008

• Perform front office duties which include: Filling out requisition forms, verifying patient insurance eligibility, authorization & payment collection, maintain patient charts, answering multi phone lines, scheduling, admitting and billing process coding

• Prepare rooms and patients for examination by doctor: Collected demographic information

• Interview patients to obtain background history pertaining to health, medical, information and explain treatment procedures

• Prepare, collected and send out specimen samples for laboratory testing and followed up on lab related procedures and communications

• Develop drug rep relations and schedule all in office lunches to learn new products Patient Representative

East Bay Medical Oncology and Hematology Associates - San Leandro, CA 2003 to 2006

• Answered multi phone line systems and triaged calls

• Patient registration utilizing medical manager for scheduling, billing, collections, medical records and insurance claims (Medi-Care- Medi-Cal)

• Responsible for daily cash reconciliation and collection of patient co-payments

• Obtained laboratory results and insurance authorizations according to protocol

• Room preparation and acquired medical history and explained treatment procedures Education

Bridgepoint High School - Newark, CA

1994 to 2016

Certification

Western Career College

1995 to 1998

Skills

• SCHEDULING (10+ years)

• EPIC (7 years)

• MEDICAL TERMINOLOGY (10+ years)

• OFFICE MEDICAL (10+ years)

• Hospital (8 years)

• Front Office (10+ years)

• Customer Service (10+ years)

• Call Center (3 years)

• Prior Authorizations (8 years)

• Patient Care (5 years)

• Dentrix (3 years)

• Front Desk

• Home Care

• Home Health

• Homecare

• Time Management

• Word Processing

• Project Management

• Microsoft Word

• CPT Coding

• ICD-9

• EMR Systems

• Medical Scheduling (9 years)

• ICD-10

• Triage

• Medical Records

• HIPAA

• Data entry

• Microsoft Office

• Medical Coding

• Medical Office Experience

• Employee Orientation

• Medical Billing

• Computer literacy

• Google Suite

• Dental receptionist

• Communication skills

• Organizational skills

• English

• Documentation review

Certifications and Licenses

CPR/AED

2020

Assessments

Nursing Skills: Patient Focus & Orientation — Highly Proficient August 2019

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient

Personality: Customer Service Fit — Highly Proficient June 2019

Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

October 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Medical receptionist skills — Highly Proficient

January 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Epic, Medical Terminology, Scheduling, Multi phone line system, Cash reconciliation, ICD9-10 codes, CPT codes, Authorizations, Admitting, Claims, Billing, Credentialing, Maintenance of medical records

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