Representative Customer Service
Resume:
KATRINA WILSON ***-** ***" Street ¢ Jamaica, New York 11433
CUSTOMER SERVICE PROFESSIONAL
Customer Service Representative Customer Service Lead
and expertise in a professional
I am a seasoned customer service professional that utilizes experience Eee
environment to contribute to the success of the company. have a solid track record of customer satisfaction
and excellent rapport with high value customers. have knowledge in Microsoft Office suite. am a proven
leader in conflict resolution, forging excellent customer relationships and support. excel in representing and
delivering the company brand.
CAREER HISTORY
DELTA AIR LINES, John F. Kennedy International Airport, Flushing NY (August 2007 to Present)
Customer Service Agent
Spearheaded ticketing and reservation initiatives for passengers daily. Cultivated and fostered relationships
with passengers to build a sense of brand loyalty and encourage repeat business. Tagged and moved
passengers’ luggage. Analyzed customer needs and developed concise solutions to ensure needs were met.
Showcased corporate technology to enhance customers’ airport experience
Ensured the seamless delivery of superb customer service to Delta Air Lines’ passengers
* Handles all work associated with ticketing and making reservations for passengers
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives
Performs a variety of duties according to the functional work area assignment such as: ticket counter,
gates, baggage service, etc.
Previous Experience:
Ronald Bartlett & Associates (January 2005 to December 2006)
Performed routine administrative and clerical tasks to keep the office running smoothly. Prepared real estate
office for client visits, sales conferences, and other meetings.
= Organize and schedule appointments, meeting and conference calls
* Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports and closing statements
* Update and maintain office policies and procedures
* Actas the point of contact for internal and external clients
Responsible for scheduling appointments and verifying banking information before closing
Classroom Assistance - Greenburg Eleven Union Free School District (September 2000 to July 2004)
Helped and supported teachers in the classroom to develop programs of learning activities and adaptin;
appropriate materials to motivate and encourage students.
Helped plan and execute classroom events, trips and activities
Helped children who have learning difficulties to complete tasks
Took charge of group activities and making sure all students are involved
Ensured that classroom and teaching materials are ready for use
* Kept classroom records and notes about the progress of all the children
EDUCATION & TRAINING
LaGuardia Community College
Candidate for Associates of Science in Business Administration (September 2018)
Satellite Education Services - New York State General Equivalency Diploma
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