Assistant Manager Customer Service

JASON FIELD

*************@*****.*** 1-818-***-****

EDUCATION

CALIFORNIA STATE UNIVERSITY NORTHRIDGE, CALIFORNIA

GRADUATED DEC. 2015

BACHELORS OF SCIENCE, MARKETING

EXPERIENCE

PETTY OFFICER SECOND CLASS DEPARTMENT OF THE NAVY JAN. 2018 – CURRENT

Effectively increased program cost savings though the instruction of junior sailors in proper administrative and procedural compliance standards outlined by the Navy 3M maintenance program.

Lead junior sailors in the completion of corrective maintenance for mission critical equipment, assisting in the security of local harbors and high priority vessel escorts.

Managed logistical procurement of various parts and materials ensuring operational readiness while maintaining organized copies of all accompanying paperwork.

Ensured the compliance of all local and federal regulations were followed through the coordination of various trainings on proper acquisition, handling, and disposal of hazardous materials.

CLIENT RELATIONS OFFICER/ SALE SUPPORT SAN NUTRITION CORP JUN. 2016 – OCT. 2017

Supported senior-level staff through various documentation management and the coordination of multiple projects to ensure effective business oporations.

Directly corresponded with distributors and retail customers to achieve a streamline movement of processing and fulfillment with programs including but not limited to QuickBooks, SPS Commerce, and Fishbowl Inventory.

Established media outreach through various social outlets including but not limited to Twitter, Facebook, Instagram, and industry expos to promote new product releases, promotional deals, and increase website traffic.

Revitalized Amazon selling platform by initiating a series of promotions and specials, directly leading to an increase in overall sales.

Ensured accurate inventory and most current product catalogs were displayed on Amazon storefront.

Presented an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and earn customer loyalty.

MARKETING INTERN GOODFELLAS CONSTRUCTION SEP. 2015 – DEC. 2015

Assisted in establishing media outreach through the creation of the company’s website, producing blog posts, and promotion of new product line through social outlets such as Pinterest, Facebook, and Instagram. Identified advertising altercations in marketing material and devised alternative solutions to improve consumer’s perception of product and services.

Performed administrative duties such as organize and label inventory, create contact lists, filed paperwork, answered, and directed phone calls, greeted incoming clients, and relayed information between clients and management.

Formulated marketing campaign to promote new product line by analyzing company directed online research of social trends.

Analyzed competitor’s campaigns on multiple platforms for producing successful promotions and marketing campaigns.

ASSISTANT MANAGER GOLDEN SPOON FROZEN YOGURT SEP. 2008 – JUN. 2013

Managed employees and daily operations of store by managing inventory, shipment invoices, machine maintenance, and cash register balancing.

Improved the efficiency of staff by motivating cleanliness and creating good work ethics.

Increased sales and profits during seasonal downturn through original promotional advertisements.

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