Time Work Executive Assistant

Tracey Morrissey

** ******* ******, ***** ****, PA 18704

570-***-****

********@*****.***

Career Objective:

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success and growth of the company.

Experience:

Cigna Healthcare, Moosic, PA October 2019 – May 2021

Dental Customer Advocate

•Assisted callers by acquiring and reviewing the pertinent documents and history for claims processing

•Provided customers with benefit and claim information

•Submitted requests for copies of ID cards when applicable

•Highly professional communication, both oral and written, with utmost confidentiality

•Responsible for training on multi-program knowledge, multiple software programs, policies and procedure updates required for daily practice

•Effectively managed and completed simultaneous assignments with minimal supervision

Commission on Economic Opportunity, Wilkes-Barre, PA August 2017 – October 2019

Housing Counselor

•Provided mortgage modification and mortgage scam assistance to borrowers

•Analyzed and assessed the borrowers’ financial situations

•Evaluated the current value of the property

•Counseled customers and provided options for restructuring and refinancing strategies

•Obtained approval for an agreeable and sustainable strategy for all interested parties

Law Office of Eric W. Wassel, Esq., Pittston, PA December 2015 – August 2017

Legal Assistant/Executive Assistant

•Assisted Attorney in the opening of his PI Law practice

•Scheduled heavy calendar management

•Handled highly confidential information in a professional and trustworthy manner

•Collected information and documents for the opening, maintaining and closing of all client files

•Obtained confidential client information from doctors, hospitals and insurance companies

•Managed, reviewed and distributed monthly client invoices

Education:

Luzerne County Community College, 2012-2016

Keystone College, 1993-1994

Technical Skills:

MS Office Suite

QuickBooks

Needles

TrialWorks

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