Service Representative Customer

Carol Moxley

**** ****** **** #***

Fort Worth, TX 76116

Phone: 682-***-****

Email: adujvv@r.postjobfree.com

Objective

To obtain a trusted position as a customer service representative. Abilities

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Employment History

Instacart Personal Shopper/Delivery Driver

6/2020 - current Instacart Fort Worth, TX

• Understand the specific needs and requirements of clients

• Take telephonic orders of clients and cater to requests accordingly

• Shop for specific items in large grocery stores

• Resolve customer complaints/adjust orders

• Work flexible schedule to accommodate changing customers

• Deliver products in a timely manner to customer’s homes or businesses within established time frame

• Communicate directly with customers to ensure exceptional experience

• Serve customers in a prompt, courteous and friendly manner

• Keep records of purchases, sales and requisitions Market Merchandiser Team Leader, Cashiers

12/2014 - 6/2020 Ace Mart Restaurant Supply 3128 Forest Ln # 220, Dallas, TX

• Analyzed current business plan, identified inefficiencies in existing processed, and tracked perform- ance following implementation of improvements

• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and over all business growth

• Welcomed visitors to office, communicated arrival to team and managed visit expectations

• Collaborated with team to define business requirements for organizational processes, achieve produc- tivity standards and adhere to accuracy standards

• Screen and identify qualified applicants, Verify employment requirements.

• Provide excellent customer service to shoppers

• Stock materials according to store plans

• Perform leadership meetings

• Ten-key- by touch

• Reset Merchandise

• Computer

• Leardership

Department Manager, General and Operations Managers 05/2004 - 11/2014 Wal-Mart Hudson Oaks, TX

• Managed overstocking, restocking and inventory control procedures

• Provided excellent customer service to shoppers

• Facilitated interviews including background checks and prescreens

• Processed POS transactions, including check, cash and credit purchases

• Checked prices for customers and processed items sold by scanning barcodes Restocked, arranged and organized merchandise in front lanes to drive product sales Reset merchandise

• Ten-Key-by touch

• Computer

• Would help with hiring, check background

Merchandiser/Cashier, Cashiers

03/2004 - 05/2004 Dollar General Hudson Oaks, TX

• Processed POS transactions, including checks, cash and credit purchases or refunds Checked prices for customers and processed items sold by scanning barcodes

• Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies

• Checked identification for proof-of-age and refusing tobacco sales to underage customers

• Restocked, arranged and organized merchandise in front lanes to drive product sales

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satis- faction and sales numbers

• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency Ensured exceptional guest experiences through attentive service Teacher’s Assistant

08/2001 - 08/2002 White Settlement ISD White Settlement, TX

• Retained interest and maximized receptive learning by education students using hands-on instructional techniques

• Supported classroom activities

• Took attendance, graded assignments and maintained student record to assist teachers with administra- tive tasks and maintain smooth daily operations

Education History

High School Diploma W.E. Boswell High School Saginaw, TX General High School Curriculum References

Kirk Gills 512-***-**** Personal reference known for 39 years. Yvonne Stringer 817-***-**** Personal reference known for 34 years. Laurence Dysard 210-***-**** Supervisor reference known for 5 years. Lisa Licea 505-***-**** Business reference known for 2 years. Julie Baker 817-***-**** Personal reference known for 40 years.

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