Prevention Specialist Call Center

Buddy Humphries

Software Engineer

512-***-**** *************@*****.*** Austin, Texas 78621

CAREER OBJECTIVE

A creative and detailed individual with ability to develop effective and efficient solutions with zero tolerance for errors. Looking to join a progressive tech company where my technical skills will be fully harnessed. EXPERIENCE

TRIAGE SPECIALIST, Austin, Texas

Wipro, January 2021-January 2022

• Investigate product quality of Facebook's beta applications

• Understand and communicate product launch risk and severity of issues to partners Meticulously document findings

Communicate effectively with cross functional partners in Operations and Product

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• Develop test cases and scenarios in order to pinpoint the root cause of product bugs FRAUD PREVENTION SPECIALIST, Austin, Texas

Volt, April 2019-December 2019

• Review flagged transactions generated by our fraud detection systems and determine risk and status of users. Represent the department professionally in talking to internal and external customers in an inbound/outbound call center.

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• Analyze transaction patterns and respond quickly to high-risk situations. Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.

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Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls.

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• Maintain daily and monthly performance standards, including those pertaining to quality and quantity.

• Document fraudulent activity; work with trend analysts to support tracking and reporting efforts EDUCATION

HIGH SCHOOL DIPLOMA, Elgin, TEXAS

Elgin High School, May 2016

SKILLS

Resolving Obstacles And Dependencies Technical Support Application Design And Development Scrum Methodology Solution Recommendations Data Structures And Algorithms Code Development Code And Quality Standards Test Planning And QA JS Frameworks: React, Angular, Vue Data Analysis Risk Assessment Technical Writing Front-End Development CERTIFICATIONS

Full-Stack Software Engineering - General Assembly - Oct 2020

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LANGUAGES

English

Native

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