Service Representative Administrative Assistant

CATHY TWOMBLEY

adujuz@r.postjobfree.com 317-***-**** Indianapolis, IN 46227

Summary

Self-motivated, articulate, and detail oriented employee with great organizational skills and a strong work ethic, with a desire to take on new challenges where hard work and dedication will be highly valued. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Calm and Professional Under Pressure

Efficient and Detail-Oriented

Excellent Verbal and Written Communication

Able to identify Customer Needs

Proficient at Multitasking and Prioritizing

Effective problem-solving Abilities

Adept at Microsoft Word, Outlook, and Citrix

Experience

Licensed Adjuster/Customer Service Representative Sitel Group - Fishers, IN 06/2022 - 12/2022

Licensed Property Adjuster working as first notice of loss for property damage claims

Worked closely with Members and Contractors in accurate reporting of damages, determining coverages, and assigning appropriate Adjusters

Adept at using Citrix, Outlook, and utilizing multiple screens

Behavior Specialist Independent Contractor - Indianapolis, IN 09/1999 - 05/2022

Worked with at-risk youth and families

Provided behavioral interventions to effectively address negative behavioral issues

Worked with youth on issues of self-esteem and respect, life skills, and improving interpersonal relationships using appropriate and effective communication skills

Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.

Worked with parents on development and implementation of age appropriate parenting skills and expectations

Presented student behavioral data during IEP meetings to determine plan changes and progress.

Administrative Assistant Child Advocates, Inc - Indianapolis, IN 05/1997 - 09/1999

Assisted Volunteer Coordinator with all aspects of CASA volunteer program

Developed CASA Training Manual

Assisted GAL's with drafting and filing court documents and correspondence

Created and maintained Volunteer files

Assisted Marketing Department in event planning and fundraising efforts

Utilization Review/Billing Representative TwombleyLincare, Inc - Indianapolis, IN 09/1990 - 10/1994

Worked closely with physician's offices needing durable medical equipment (DME) and oxygen services for their patients

Reviewed and approved prescriptions for DME and oxygen to insure accuracy and compliance with Medicare, Medicaid, and private insurance guidelines

Contacted insurance providers to verify insurance information and obtain billing authorization.

Managed numerous client accounts to track and collect money owed.

Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.

Director of Medical Records Heartland Rehabilitation - Carmel, IN 09/1989 - 09/1990

Created and maintained patient files

Worked closely with the billing department to insure documentation was in compliance with Medicare, Medicaid, and private insurance carriers

Prepared patient files for Joint Commission audits for recertification

Education and Training

Indiana University Indianapolis, IN 05/2010

Bachelor of Science: General Studies

Dean's list - Spring and Fall 2009 - Spring 2010

Graduated with Honors - May 2010

Certified Professional Coder (CPC-A) - June 2022

Licensed Property Adjuster - June 2022

Certifications

Certified Professional Coder (CPC-A) - 2022

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