Customer Service Call Center

KORI NEAL

************@*****.*** 904-***-**** Jacksonville, FL 32218

Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Reliable employee seeking a position offering excellent communication and good judgment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in fast-paced settings.

• Sales Program Coordination

• Customer Service and Assistance

• Phone Inquiries

• Sales Records Management

• Client Rapport-Building

• Inquiry Requests

• Credit History Analysis

• POS Transactions

• Client Base Retention

• Consultative Selling Techniques

• Customer Complaint Resolution

Jun 2016 - Sep 2022

Internet Sales Manager

NIMNICHT Buick GMC -

Jacksonville, FL

Responded to internet inquiries and phone calls in timely matter.

•

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

•

• Provided superior and individualized customer service. Exceeded targets by building, directing and

motivating high-performing sales team.

•

• Kept detailed records of sales and contracts.

Trained sales staff on company procedures and

salesmanship.

•

Maintained up-to-date knowledge of competitor

products and pricing in market served.

•

Hired, supervised and coached 10 employees on sales strategies to optimize performance.

•

• Increased monthly gross sales from $93000 to $350000 PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

and exceeded goals for sales, revenue and profit

margins.

Aug 2018 - Sep 2018

BDC Manager

NIMNICHT Family Of Dealerships

- Jacksonville, FL

Managed and conducted outbound calling and

texting campaigns to attract business and meet

objectives.

•

Trained team to answer incoming phone calls and

schedule appointments for sales team.

•

Posted appointments on internal board to notify sales department.

•

Incorporated scripts to encourage uniform

communication when scheduling sales appointments.

•

Conducted calling blitzes for select customer

demographics to support marketing initiatives.

•

Confirmed scheduled appointments to reduce

chances of potential buyer no shows.

•

Logged customer comments in CRM dealer

management system for follow-up.

•

Managed over 50 customer calls per day, increasing sales by 10%

•

Mar 2013 - Jun 2016

Internet Sales Specialist

Nimnicht Chevrolet -

Jacksonville, FL

Corresponded with online customers to address

questions about available inventory.

•

Carried out day-day-day duties accurately and

efficiently.

•

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

•

Maintained energy and enthusiasm in fast-paced

environment.

•

Offered friendly and efficient service to customers, handled challenging situations with ease.

•

Developed and maintained courteous and effective

working relationships.

•

• Averaged 750 calls per month

Some College (No Degree): Radiologic Technology

Keiser Career College Jacksonville, FL

EDUCATION

Contact this candidate