Front Desk Customer Support
Resume:
Britteny Smith
Annapolis, MD *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
MedStar Health - Alexandria, VA
January 2020 to Present
Register patients
Verify insurance
Scheduling patient visits and answer questions, including billing and preparation Excellent communication skills.
Teamwork to coordinate with Doctors, Nurses and other health care personnel. Collect Co payments
Body removal
Cj whatiktar body transport - Capitol Heights, MD
September 2018 to January 2020
1. Resolve customer complaints via phone, email, or social 2. Removal Deceased from death scene and transport to funeral home or medical examiner officer 3. Recover face sheet
Certified HIV Testing Counselor Maryland and DC
Family Medical and Counseling - Washington, DC
January 2017 to July 2019
Link consumers who test positive to care navigators. Conduct street outreach for HIV testing service.
Provide support, counseling and referral information for patients and families that took the HIV testing performed on the HIV testing Mobile Unit
Implemented the HIV rapid saliva test and finger stick. Provided individual Level Interventions as necessary and required Provide patient with the information about Prep.
Detention Processing Assistant
Anna Arundel County Detention Center - Annapolis, MD February 2010 to February 2017
• Reviews inmate intake forms and other documents received from arresting officers.
• Began booking process by carefully reviewing and verifying any information into the computer system using a variety of data screens.
• Verified basic information on inmate such as name, physical description, and address. Interviews detainees or inmates to acquire or confirm necessary information.
• Recorded and printed a copy of form and obtains inmate signature acknowledging accuracy of basic information
Education
Master's degree in Forensic Science
University of Maryland-College Park - Maryland
June 2015 to December 2019
None in Medical Assisting
Standford Brown Medical School - Landover, MD
June 2012 to July 2013
Bachelor's in criminal justice
Everest University - Florida
January 2004 to December 2008
High School Diploma
Fairmont High School - Fairmont, MD
June 2005
Skills
• Sales
• Intake Experience
• Nursing
• Fair Housing regulations
• Property leasing
• EHR systems
• Dental office experience
• Laboratory Experience
• Child & family counseling
• Individual / Group Counseling
• Insurance verification
• GIS
• Office experience
• Critical Care Experience
• Medical receptionist
• Data collection
• Medical terminology
• Customer support
• Case Management
• Customer Service
• Microsoft Office
• Medical coding
• Front desk
• Property management
• fire fighter in pg county EMT/Fire (10+ years), Vital Signs, Patient Care, Injections,Scheduling, Medical Records, Phlebotomy
• EMR Systems
• Dental receptionist
• Bilingual
• Windows
• Yardi
• Computer Skills
• Typing
• Medical Office Experience
Certifications and Licenses
CPR Certification
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