Remote Recruiter Customer Representative
Resume:
SNOW J. PIPPIN
adujti@r.postjobfree.com
EXPERIENCE
Adecco Staffing
National Remote Recruiter-Holmdel NJ
April 2021 – Current
Develop and release job postings on platforms such as social media and job boards.
Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies to find quality candidates and prospects for new business.
Screen resumes and prospects; qualify, interview, and manage candidates throughout the interview process from prepping before interviews to assisting with final offer negotiation.
Maintain a database of candidate records, including active and passive prospects, hired and fired employees, and other candidate relationships.
Follow up on interview process status and update records in internal database.
Provide coaching and guidance to more junior level recruiting staff.
Hackensack Meridian Health Nursing & Rehab at Manor by the Sea
Ocean Grove, NJ – Certified Nurse Assistant (CNA) / Hospitality Aide
MARCH 2020 – APRIL 2021
Provide resident care tasks such as ensure that all assigned residents are clean, neatly dressed and groomed, safe, and fed during assigned shift hours; bed making, personal hygiene, simple dressing and wound care, answer call bells, post modem care, assist with room changes and participate in report.
Resident care responsibilities including report any unusual changes in resident condition to Charge Nurse, communicate pertinent information and actual or potential problems to RN throughout shift and participates in Resident conferences, contributes to Nursing Care Plan of a Resident, and participates in re-motivation programs.
Learned and executed isolation procedures in a pandemic environment.
Worked and cared for COVID 19 patients directly to ensure quality care. p
Received national attention for having lowest rate at care facility during the COVID 19 pandemic.
PIPPIN HOUSE MANAGER, NJ
MARCH 2010 – MARCH 2020
Maintained multiple schedules.
Created daily routines with built-in flexibility.
Managed budget.
Horizon Blue Cross Blue Shield, Wall, NJ - Claims Representative
MARCH 2007 – MARCH 2010
Analyze dental claims to assist approval or denial decisions and negotiate settlements with claimants in accordance with the policy provisions.
Collaborated with agents and interview claimants to correct errors, rectify omissions, and investigate issues.
Demonstrated knowledge and understanding of laws, regulations and policies pertaining to the industry.
In September 2007, less than a year from my hire date, I was appointed to maintain high level clientele. I was selected by my supervisor to assist with closures, resolve complex claim processing issues, participated in quality-control audits, and monitor claim updates.
Received accolades by management for my superior quality rating of 100% accuracy and production quotas.
University of Phoenix for AppleOne Employment Agency - Fort Lauderdale, FL – Temporary Employee
2005 – 2007
Handled various duties for the Enrollment Department of the University.
Bed Bath and Beyond, Totowa NJ - Customer Service Representative: Email/Live Chat
MARCH 2004 – JULY 2005
Launched the first Live Chat team in company's history; assisted with the implementation of same.
Assisted customers with navigating our web site. Placing telephone, Internet, and international orders.
Completed the CSR/LP Credit Verification Training in September 2004.
Promoted to Inaugural Live Chat/ Email Team member in January 2005.
Unity Bank, Colonia, NJ, Head Teller
JANUARY 2003 – NOVEMBER 2003
Managed seven (7) tellers in two (2) different branches.
Created schedules; prepared and filed monthly audit reports.
Verizon Wireless, Morristown, NJ – Senior Customer Representative
JANUARY 2001 – JANUARY 2003
Managed customer conflicts and challenging situations by calmly accessing internal knowledge bases to develop strategic solutions.
Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules.
Proudly traveled to customer locations to resolve on-site issues and promote loyalty, such as September 11th World Trade Center attack in 2001.
Achieved numerous awards for exceeding work targets.
Established various positions in the areas of customer service, technical support, and the redevelopment of new computer programs for the entire Northeast region.
Appointed by management to an exchange program to instruct, coach and monitor new hires.
Answered over 85 inbound calls daily with one call resolutions.
EDUCATION
Hackensack Meridian Medical School - Certified Nursing Assistant – 2020 – 2021
Union County College – Associate Degree Program – September 1998 – December 2000
Linden High School: Held many positions of leadership - September 1994 - May 1998
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