Customer Service Shift Manager

KRISTENA FLEMMING

Bakersfield, CA *****

661-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced Retail with over 20 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS

Planogram Execution

Promotional Effectiveness Review

Merchandise Receiving and Handling

Loss Prevention Goals Monitoring

Building Customer Loyalty

Cash Register Operations

Effective Customer Communication

Stockroom Maintenance

Meeting Sales Goals

Merchandising and Display

POS Inventory System Operation

Adaptable and Flexible

Safety and Cleanliness Standards

Exceeding Customer Expectations

Sales Goal Achievement

Computer Proficiency and Microsoft

Office

Strong Communication and

Interpersonal Skills

Inventory Accuracy

Stocking and Replenishing

Shrinkage Control

Proper Staffing

Telephone Reception

Safe Equipment Handling

Hygiene Standards

WORK HISTORY

08/2017 to Current General Merchandise Lead

FoodsCo – Bakersfield, CA

Pushed and stocked product in multiple departments and consistently met time targets.

Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.

Helped customers select merchandise by offering multiple product options fitting specific needs.

Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.

Executed revised sales plans and reset zones to incorporate new merchandise. Rotated stock correctly to minimize spoilage and waste. Worked with department managers to maintain adequate inventor for regular and promotional demand.

Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.

Greeted customers, helped locate merchandise and suggested suitable options. Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Provided exceptional services and pleasant shopping experiences to retail customers.

Prioritized helping customers over completing other routine tasks in store. 08/2002 to 08/2017 Bookkeeper

FoodsCo – Bakersfield, CA

Completed payroll for employees and maintained detailed records of procedures. Maintained employee timecards daily

Managed store money. Bring money in needed to run daily business Customer service in store and phone

Investigated daily variances and corrected errors to resolve discrepancies. Maintained and processed invoices, deposits and money logs. 08/2000 to 08/2002 Cashier

FoodsCo – Bakersfield, CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Checked identification for proof-of-age for alcohol and tobacco sales. Mentored new team members on POS system operation, customer service strategies and sales goals.

01/1996 to 08/2000 Swing Shift Manager

Mcdonalds – Bakersfield, CA

Motivated staff to perform at peak efficiency and quality. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Oversaw food preparation and monitored safety protocols. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy. EDUCATION

Associate of Science: Culinary Arts

Bakersfield College - Bakersfield

Currently enrolled

01/2002 Associate of Science: Dental Assisting

San Joaquin Valley College - Bakersfield

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