Scrum Master Administrative Customer

Garryl Etongue Mayer

Certified Scrum Master

*************@*****.*** 240-***-****)

OBJECTIVE

A dedicated and experienced Certified Scrum Master with 6 years of practical experience. With proven success coaching and accompanying scrum teams to deliver high quality products and solutions that meet business and project goals. Being a Servant Leader I help scrum teams become cross-functional, self-organized and motivated to build very high-quality products. I have also helped several scrum teams during their Agile transformation journey.

PROFESSIONAL EXPERIENCE

Wells Fargo / Dallas, Texas February 2019 - 2022

Certified Scrum Master

Track and remove internal and external impediments.

Facilitate scrum ceremonies/events: Daily stand-up, Sprint Planning, Sprint Review/Demo, and Sprint retrospective meeting.

Help teams create and use a visual Kanban board to use during standups.

Facilitate backlog grooming sessions with the Product Owner.

Track and monitor teams, using metrics like; story burndown chart, task burndown and velocity.

Coaching the teams on Agile principles and techniques.

Encourage cross functional and self-organizing teams.

Help create visible information radiators.

Make sure user stories and task boards are being updated to ensure transparency and effective communication between the team members.

Coaching new Scrum Master during their orientation periods to understand our organization specific processes.

Assist with internal/external communications, shared information on the task board to help improve transparency.

Contribute to internal Agile educational materials.

Monitor and manage dependencies, on other teams to ensure potential issues are resolved.

Actively participate in the companies Community of Practice (COP)

Projects Wells Fargo

Using the freeze, it features to temporarily prevent new purchases, balance transfers or cash advances from being authorized on your account. (NDA Signed)

Incorporated a Spend Analyzer to our mobile app which permits customers to know exactly how they are using their accounts. Which also entails customers having the ability to analyze their transactions by category, merchant, filter activity by month and easily access monthly statements.

Woodridge Software / Denver, Colorado October 2016 – January 2019

Certified Scrum Master

Facilitated scrum ceremonies/events: Daily stand-up, Sprint Planning, Sprint Review/Demo, and Sprint retrospective meeting.

Educated and reinforced the scrum methodology and the Agile framework.

Encouraged cross functional and self-organizing teams.

Effectively tracked teams progress including burndown, velocity and release forecasting.

Helped teams to inspect and adapt processes.

Made sure task boards were being updated to ensure transparency and effective communication.

Reported sprint release, impediments, dependencies, action items to Upper management.

Assisted scrum teams with user stories generation and managing their progress.

Proactively removed or escalated road blockers to allow team progress.

Maintained relevant metrics to help the teams monitor their performance

Helped develop Kanban board for transparency and precision.

Assisted with internal/external communications, shared information on the task board to help improve transparency

Researched Agile/Scrum techniques and shared findings with the team to improve continuous improvement.

Helped in empowering teams through servant leadership.

Engaged with Product Owner to ensure product goals and requirements are met.

United states International University(USIU) Jan 2014 – Aug 2016

Help Desk Analyst

Assisted students and lecturers on the telephone to resolve Help Desk technical

issues such as password resets, VPN issues, Network connectivity, application

and peripherals issues.

Provided support for Microsoft office, hardware peripherals such as network

printers, fax machines, and scanners.

Resolved issues with the school’s windows operating systems,

antivirus, and third-party software.

Answered and routed incoming calls as needed.

Supported applications in a secure environment.

Ensured clients satisfaction from services rendered.

Projects Wells Fargo

Using the freeze, it features to temporarily prevent new purchases, balance transfers or cash advances from being authorized on your account. (NDA Signed)

Incorporated a Spend Analyzer to our mobile app which permits customers to know exactly how they are using their accounts. Which also entails customers having the ability to analyze their transactions by category, merchant, filter activity by month and easily access monthly state

Projects Woodbridge software

Created an administrative customer interface for our customers to manage direct mail marketing.

Created Order tracking mobile app aimed at allowing customers to search, track and

EDUCATION/ Training/ Certification

Bachelor of Science (BS) in, International Business Administration from the United States International University (USIU)

Automated Logistical Specialist – United States Army Quartermaster school

Professional Scrum Master (PSM1)

SAFe Scrum Master (SSM)

TOOLS/SKILLS

Jira

Azure DevOps

Confluence

Miro

Outlook

Teams

Slack

Trello (Retro)

Mentimeter (Retro/Q&A Platform)

Office Word, Excel, and PowerPoint. (Microsoft 365)

Agile

Scrum/Kanban

Conflict Resolution/ Management

Emotionally Intelligent

Communication

Meeting Facilitation

Collaboration Skills

Forecasting

Conflict Resolution

Agile Planning

Interpersonal Skills

Agile Estimation

Time Management

LANGUAGE

English

French

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