Customer Service Front Desk
Resume:
A
Esmeralda Alvarez
*********************@*****.***
Houston, TX. 77009
SUMMARY
Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Experience also in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi- line phone systems, managing schedules, and maintaining reception and waiting areas.
SKILLS
Time Management
Organization and Efficiency
Reliable and Punctual
Customer Service-Oriented
Positive Attitude and Energetic
Microsoft Office
Courteous and Professional
Customer Service
Visitor and Customer Relations
Greeting and Seating Clients
EXPERIENCE
Early Childhood Educator
Houston, TX
Wesley/ Jun 2022 to Nov 2022
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Stuck to daily routines to help children feel comfortable and promote development.
Established indoor and outdoor safe play environments for toddler-age children.
Created and implemented developmentally appropriate curriculum addressing learning styles.
Implemented hands-on, play-based strategies for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Early Childhood Educator
Houston, TX
YMCA Medical 4Center/ Dec 2021 to Jun 2022
Implemented hands-on, play-based strategies for experiential learning.
Created and implemented developmentally appropriate curriculum addressing learning styles.
Established indoor and outdoor safe play environments for toddler-age children.
Promoted good behaviors by using positive reinforcement methods.
Taught children foundational skills in colors, shapes and letters.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Read stories to children and taught painting, drawing and crafts.
Engaged with children on individual basis to build positive, trusting relationships.
Caregiver
Houston, TX
Home Healthcare Provider/ Aug 0201 to Mar 2020
Provider for Maria Cantu
Take vitals, assist in walking, bathing and made home cooked meals
Light housekeeping and accompanying her to doctor's appointments
Then she moved to a nursing home and I was her aid Monday through Friday and assisted in daily activities
Healthcare Provider, Personal Care April 2012
Provider for Claude & Marion Adkins
Take vitals, assist in walking, bathing and made home cooked meals
Light housekeeping and accompanying her to doctor's appointments
Run additional errand and assist in social gatherings.
Front Desk Receptionist
Houston, TX
Monarch Rehabilitation Center/ Oct 2010 to Feb 2012
Welcomed and greeted guest, scheduled appointments and transportation, verified insurance, light filing, and at times assisted in therapy sessions when needed.
Cashier
Houston, TX
Ups Store/ Aug 2008 to Jun 2010
Greeted and attended to guest, setup mailbox rentals, packed and shipped packages, notary and made business cards and copies.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Worked closely with front-end staff to assist customers.
Label Control Clerk
Baytown, TX
Wal-Mart Distribution Center, Oscar Nelson/ May 2005 to Jan 2008
Distribute Labels, handle multi-line phone, search material available within the warehouse, keep track of employee's quotas, send out orders, and call other docks for available materials/workers
Forklift experienced
Training Manager
Houston, TX
McDonalds, 9805/ Jul 2003 to Jul 2005
Trained entering managers in how to run a store with/and employees, make deposits, count tills and insert into database, assist in scheduling and making sure all areas of the store were tracked and filled.
Shift Manager
Houston, TX
Block Buster Video/ Sep 2001 to May 2003
Opened and closed the store, setup registers, responsible for 2 or more employees at a time, helped customer find movies, ran reports for loss prevention and made daily deposits.
Coordinated shift workers for inventory receiving, auditing and restocking.
Upheld company standards and compliance requirements for operations.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached employees on interactions with customers to drive exceptional service.
EDUCATION AND TRAINING
Jefferson Davis Senior High School
Quitman, Houston, TX.
University of Houston Downtown
Houston, TX
REFERENCES
References: Available upon request.
LANGUAGES
English:
Native/ Bilingual
ACTIVITIES AND HONORS
I am very active in my church community. I assist in the bazaar committee as far as planning, getting donations, involving other members, and actually helping the days of the event.
I have also assisted on planning of our Amigo Fest.
Planned and assisted in family bingo nights like advertising the event, greeting, selling and cleaning up afterwards.
I have worked in the kitchen with the brother knights and for our family as well when the church has requested our assistance in do so.
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