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Construction Manager Customer Service

Location:
Dallas, TX, 75201
Salary:
$100,000 - $200,000
Posted:
January 09, 2023

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Resume:

Accomplishments

Semi-annual builder of the year twice at American Legend Homes

Managed the construction of 69 homes in one year (Craig Ranch and Panther Creek)

Lead builder in “Craig Ranch”; the fastest growing community in America in 2006

Managed the construction of phase 1 in “Barcelona” on Stacy Rd. (50 homes) in 1 year

Managed the construction for all of “Fairwiew Downs” Managed the construction for all of “Village Park” phase 2A and 2B Always a mentor to the younger building superintendents Always a leader in production

Work Experience

Construction Manager Normandy Homes June 2019-

Present

Manage the construction of new homes in the community, from start to finish. Meet with the buyers for a pre-construction meeting. Then maintain communication with them weekly.

Manage any warranty issues with the homes I have constructed. Mentor and assist 2 other construction managers in my community. Engineering Inspector In-Plane Construction June

2018-2019

Insure homes are built in accordance with the engineer designed plan, with regard to the structural integrity of the foundation and frame

Perform accordance inspections primarily for Eric Davis Engineering, but also for LR Engineering and PTS

Project Manager American Legend Homes

Oct. 2014-June 2018

Managed the community budget, with regard to budget, closings, profit margin, and contribution margin

Created and managed the community exit strategy

Oversaw construction managers within the community to ensure all standards are met, homes are delivered on time, and the home buyers/ owners are happy Responsible for training new construction managers Managed the home construction process from cradle to grave, with regard to timeliness, quality and customer satisfaction

Responsible for initiating and maintaining a working relationship with the home buyers through the build process

Construction Manager American Legend Homes Jan. 2012- Oct. 2014

Managed vendors and trades to complete homes in a timely fashion. Oversaw the build process to ensure quality homes are completed within budget.

Managed any warranty needs for completed homes.

Orientated new homeowners with their new home purchase Warranty Dpt. Manager D.R. Horton Homes Nov. 2009- Dec. 2011

Oversaw the customer service department.

Managed warranty technicians as they handle homeowners’ warranty issues Evaluate construction defect claims

Evaluate all foundation concerns for the DFW-East Division Orchestrated all necessary repairs on all foundations for the DFW-East Division

Inside Sales Fluid Motion Sales, Inc.

Nov. 2008-Nov. 2009

Manager for the distribution of hydraulic valves and other hydraulic components for drilling and areal lift machenary manufacturers Designed hydraulic manifolds in AutoCAD for hydraulic systems Manged inside sales of hydraulic components and custom valve assemblies Designed hydraulic circuits for customers, based upon a specific function and parameters given by the customer’s engineers

Construction Manager D.R. Horton Homes

2005-2008

Manage the construction of new homes from start to finish; on average carrying 20+ homes, has been as high as 50

Overseeing all trades utilized on home sites

Orientate new home buyers

Resolve all quality issues with new homeowners

Warranty Manager Lennar Homes

2004-2005

Orientated new homeowners

Addressed concerns of new homeowners with regard to their warranty Managed all trades necessary to perform appropriate repairs Managed customer service in 5 communities simultaneously Production Manager Texas Star Roofing, Inc.

2002- 2004

Supervisor of all job sites from start to finish

Managed quality, inventory, and scheduling

Maintained payroll for 8 crews

Sales representative when time permitted

Education

2000 Bethany College

Lindsborg, KS

Bachelor of Arts in Business and Economics

(Concentrations in Accounting, Finance, and Management) 1995 Plano East Senior High School

Plano, TX



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