Administrative Assistant Service Representative
Resume:
Michelle Davis
Contact
Address
Temple Hills, MD, 20748
Phone
****************@*****.***
Skills
Office administration
Patient Scheduling
Relationship building
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
2022-03 - Current
Administrative Assistant
Romunda Ings Wellness, Temple Hills, MD
Executed record filing system to improve document organization and management.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
2020-02 - 2020-09
Customer Service Representative
Smithsonian Enterprises, Washington, District Of Columbia
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Answered product and service questions, suggesting other offerings to attract potential customers.
2019-01 - 2020-01
Cashier/Customer Service Cashier
Harris Teeter, Arlington, VA
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction with quick and professional handling of product returns.
Monitored self-checkout systems and provided help in resolving complex problems.
Referred to price sheets and special sale bulletins to enter price changes.
Redeemed coupons to discount purchases.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Utilized POS system to handle customer cash and credit card transactions.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record transactions accurately and efficiently.
2017-08 - 2018-08
Office Manager
Nurture Link, Largo, MD
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Developed standard operating procedures for all administrative employees.
Compared vendor prices and negotiated for optimal savings.
Implemented project management techniques to overcome obstacles and increase team productivity.
Coordinated special projects and managed schedules.
Updated reports, managed accounts and generated reports for company database.
Evaluated employee records and productivity and submitted evaluation reports.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
2016-04 - 2017-04
Front Office Receptionist
Washington Chiropractic Center, Washington, District Of Columbia
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Screened visitors and issued badges to maintain safety and security.
Answered multi-line phone system and enthusiastically greeted callers.
Provided clerical support to company employees by copying, faxing and filing documents.
Interacted with customers by phone, email or in-person to provide information.
Decreased customer hold times by updating office phone call and messaging procedures.
Produced high-quality communications for internal and external use.
Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Provided clerical support, addressing routine and special requirements.
Increased productivity by cleaning and organizing supplies.
2010-05 - 2015-05
Area Manager
Simply Fashion Clothing Store, CLOSED, Landover, MD
Developed sales strategy based on research of consumer buying trends and market conditions.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Managed inventory and reduced shrinkage by 100% through detailed monitoring of daily operations and stock.
Resolved conflicts promptly to promote positive environment for customers.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Oversaw budget planning, strategy development, community outreach for organization.
Transformed underperforming teams into productive, profitable teams.
Supervised 8 location managers and managed 2 store assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Directed workforce planning, customer retention and customer service management for multiple locations.
Drove revenues and team morale by developing and deploying sales contests.
Dedicated to expanding client bases by building lasting relationships.
Education
2020-09 - Current
Bachelor of Science: Social Work
Grand Canyon University - Phoenix, AZ
1993-08 - 1995-06
Bachelor of Science: Social Work
Wilberforce University - Wilberforce, OH
1989-09 - 1993-06
High School Diploma
Mckinley Technology High School - Washington, DC
.
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