Administrative Assistant Technology Officer

J E S S I KA J I L E S

ADMINISTRATIVE ASSISTANT

************@*****.*** • Houston, Texas, USA • linkedin.com/in/jessika-jiles-administrative-assistant Proactive, results-driven, and adaptable administrative and operations professional with 4+ years of optimizing business processes and maximizing efficiencies in a fast-paced environment. Expertise in learning and development, client service, project planning and coordination. Possesses superb communication, organization, and problem-solving skills while maintaining confidentiality. Accomplished in working strategically and cross-functionally, building trusted relationships, using a growth mindset, and resolving problems by understanding needs to quickly resolve issues, ensuring business goals are met.

W O R K E X P E R I E N C E

E X E C U T I V E A S S I S T A N T July 2022 – Present alliantgroup, LLP

Provide executive and administrative support to Chief Technology Officer, IT Management, and Cybersecurity department. Promptly answer emails and phone calls and continuously assist clients and employees throughout the organization. Maintain calendars, coordinate extensive appointments, meetings, and domestic/international travel.

• Maintain calendars by coordinating and scheduling domestic and international appointments, calls, and meetings for Chief Executive and Operating Officers, President/Chief Technology Officer, Directors, Managers, and team members (20+ people)

• Aid in the supervision IT Department's domestic and international $26M budget and manage the acquisition process

(contracts, negotiations, escalating delays in receivables, obtaining proper approvals, reimbursements, and purchase orders) while maintaining vendor relationships.

• Conduct the IT talent management process by maintaining job descriptions, reviewing, and recruiting qualified candidates via Workday and partnering with recruiting agencies, and coordinating interviews with the appropriate Chief Officers and Managers.

• Arrange domestic and international travel arrangements for executives, managers, directors, and team members including coordinating flights, ground transportation and lodging via Concur and/or traveling websites.

• Provide excellent Quality Control for the Cybersecurity department by editing and proofreading client proposals to clearly demonstrate services and expectations, thus creating a reliable and trustworthy reputation.

• Assist and support in coordinating events by planning date/time, coordinating with vendors, purchasing, and obtaining necessary items, and staging event rooms/venues.

C E R T I F I E D E D U C A T O R Feb. 2020 – July 2022 Alief ISD

Implement annual, federally funded programs and execute standardized processes and tools to utilize objectives and support student growth and success. Effectively prioritize multiple projects simultaneously to successfully deliver on company expectations within a strict time frame.

• Conduct research to utilize a data-driven approach in developing tailored strategies, resolving issues, and completing projects, resulting in 83% growth of student progress

• Facilitate and explain proposals, reports, and findings to 160+ diverse students and educate said students in an individual, small group, whole group, in person, and/or virtual setting

• Schedule & collaborate weekly sprint meetings, conferring with parents, senior-level administration, staff, and/or key stakeholders to discuss company specifications and procedures, as well as project, lesson and student progress

• Upheld a file and digital record-keeping system of students, parents, stakeholders, and/or administrative interactions, documentations, accommodations, data, and personal information while maintaining confidentiality

• Track and report status regarding project development, deliverables, dependencies, risks and issues to senior-level administrators while adhering to feedback

• Schedule and assist in implementing company events

• Travel Logistics Management: Coordinate a travel calendar that includes scheduling two group trips annually, ensuring all events are successfully executed.

L O N G T E R M S U B S T I T U T E T E A C H E R Aug. 2018 – Feb. 2020 Alief ISD

Strategically planned and completed projects across multiple campuses while adhering to deadlines and maximizing student success. Administered people-managing systems to support company growth and conducted feedback as well as monthly reviews, raising student success by 23%.

• Created and implemented plans to track tasks, schedules, and resources while maintaining and evaluating digital records of data, training, and development

• Prepared and presented reports for 130+ meetings between cross-functional team members

• Schedule & collaborate meetings, conferring with students, parents, senior-level administration, team members, and/or key stakeholders to discuss company specifications, procedures, and client progress

• Educated 100+ students to reach full company development expectations

• Travel Logistics Management: Assisted in coordinating a travel calendar that includes three group trips, ensuring all events are successfully executed.

R E C E P T I O N I S T Dec. 2018 – Feb. 2020

The Fort Bend Church

• Maintained trusting customer relationships by this addressing challenges, navigating incident response situations, and delivering personalized solutions.

• Promptly responded to customer inquiries in person or via phone, email, or mail, and directed customers to 24+ staff members

• Upheld a record-keeping system of customer interactions and purchases, creating a user-friendly and systematic information management system while reducing data-retrieval time and maintaining confidentiality

• Purchased and maintained office supply inventories while carefully adhering to budgeting practices

• Evaluated and provided recommendations on prospective vendors, resulting in a 15% increase in efficiency E D U C A T I O N

B . S . I N T E R D I S C I P L I N A R Y S T U D I E S Prairie View A&M University Prairie View, TX 2018 C E R T I F I C A T I O N S

P r o j e c t M a n a g e m e n t Google/Coursera Currently Obtaining

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