Customer Service
Resume:
Devon Collins
Providence, RI
***************@*****.***
Work Experience
BigLots, Seekonk, MA - November 2021 to August 2022 Freight Processing Lead
Primarily responsible for leading the freight team and provides leadership, planning, and direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in the store. Works side by side with the freight team, but maintains accountability for truck unload, freight-processing, merchandising metrics, and presentation standards in the store. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery and furniture-related activities on the sales floor. Occasionally required to run a cash register, perform customer service on the sales floor, or assist with recovery as needed. Works collaboratively with store leadership to accomplish store merchandising goals and tasks to help drive overall store performance.
• Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.
• Provides clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly.
• Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.
• Tracks, calculates, and reports freight productivity metrics within the store on a weekly basis.
• Provides feedback to store leadership regarding the team’s performance and ability to meet freight metrics.
• Responsible for stockroom organization and cleanliness, including back stock control.
• Prepares for upcoming merchandising efforts and reconciles all inventory transactions, in conjunction with store merchandising leadership.
• Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues. Polyworks LLC. North Smithfield, RI - February 2021 to Assembly Line Worker ( Covid-19 Special Job)
● Work in a variety of different stations to make covid masks and face shields for hospitals and government orders
● Make a certain amount of numbers daily in a specified time
● Work at a fast pace
● Work independently
● Cut the face shield to proper length
● Cut velcro tape with heated cutter to specific length
● Use velcro to insert into shield
● Staple velcro to shield
● Apply adhesive backed foam
UPS Warwick, RI - August 2017 to October 2017
Package Handler
● Uses “hand-to-surface” methods when handling packages
● Scans, reads, and labels packages to determine correct grouping
● Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets
● Observes strict adherence to company policies (safety, security, uniform, package handling)
● Maintains a clean working area
● Identifies errors in package information, defects, and any discrepancies
● Collaborates with other warehouse personnel to ensure work efficiency Pranzi Catering Cranston, RI - August 2015 to September 2016 Caterer/Waiter
● The ability to transport food efficiently is essential to successfully complete an on-site catering job.
● Catering staff are responsible for setting up all tables, chairs, linens and place settings where the guests will be seated.
● Catering staffs are required to serve the food
● Clearing discarded dishes in between courses
● Cleaning afterwards entails, All plates, dishes, silverware and glasses must be removed, linens collected, tables and chairs removed and garbage cleaned up and packing up any left over foods, serving equipment, thermal containers and bags to return to the location McDonald’s Providence, RI November 2014 to July 2015 Grill cook, Assembly Line
● The grill cook is responsible for preparing meals within a specified time and according to customers’ specifications.
● Preparing ingredients, notifying the wait staff when orders are ready, and ensuring that the grill is always clean and well-maintained after each shift.
● make sure that the grill is clean throughout the shift and after the restaurant closes.
● Training new grill cooks when they are hired, and guiding them on how to utilize kitchen equipment, prepare food, and cook food to healthy standards
Papa John’s Pawtucket, RI August 2017 to April 2019 General Manager
● Execute cash management duties with POS and Shift Reports.
● Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
● Manage company’s assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times
● You must be hard working, team-oriented, friendly, honest and have great customer service skills.
● Make pizza or food items within a specified time and according to customers specifications
● Ability to lift 50lbs
● Ability to lead a team with no supervision and build an atmosphere of teamwork, energy and fun
● Ability to work with phones, computers, fax machines and copiers
● Ability to successfully perform the job duties of all positions in the restaurant
● Communicate, train and promote quality standards to team members
● Professionally and promptly, respond to all customer concerns or issues.
● Strive to make Papa John’s a leader in its market . Education
High school in Culinary Arts
William M. Davies Jr. Career and Technical High School - Lincoln, RI August 2012 to July 2016
Hospitality, Food service Management, Entrepreneurship Johnson & Wales University - Providence, RI
August 2015 to August 2016
College in Art
Rhode Island College - Providence, RI
August 2017
Skills
People Person (8 years), Microsoft Office (5 years), Excel (4 years), Public Speaking (3 years), Cashier (5 years), Hospitality (6 years), Food Prep, Loading, Unloading, Warehousing Certifications/Licenses
OSHA
May 2016 to Present
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