Customer Service Data Entry

NADEGE KINDO

240-***-**** ************@*****.*** Upper Marlboro, MD 20774

SUMMARY

Personable Member Service Representative offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem- solving abilities. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

SKILLS

Scheduling Excellence

Customer Service

Appointment Setting Billing Inquiries

Order Entry Troubleshooting Technical Issues

Account Opening Recordkeeping

Microsoft Access

Microsoft Outlook

Microsoft Excel

Microsoft Word

SharePoint

Visio

Microsoft teams

Computer Skills

Flexible Schedule

Organizational Skills

Planning & Organizing

Basic Math

Friendly, Positive Attitude

Team Management

Team Building

Data Management

Insurance Eligibility Verification

PC Proficient

Data Entry Documentation

Microsoft Office Suite

Verbal and Written Communication

Multitasking and Time Management

EXPERIENCE

Eligibility Specialist, Maximus, Remote, January 2021-June 2022

Princeton, NJ

Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

Explained reasons behind application denials and recommended further action.

Entered client information and files into databases for further review and tracking.

Gathered financial information from clients regarding income, assets and debts.

Coordinated with other departments to promote prompt processing of client applications.

Managed intake of new claims and performed routine follow-ups.

Processed benefits applications and documents for food stamps and medical assistance.

Maintained positive working relationship with fellow staff and management.

Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

Proofread documents carefully to check accuracy and completeness of all paperwork.

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Administrative Assistant, Vitus search group, REMOTE, November 2020-December 2021

Orlando, FL

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Scheduled appointments, meetings and events for management staff.

Provided top quality control, eliminating downtime to maximize revenue. -Print copies of forms and records to appropriate parties -Scan incoming claim documents to correct claim file according to folder/document type -Followup on requested information

Customer Service Associate, Prime llc, September 2018-October 2019

Marlton, NJ

Developed and actualized customer service initiatives to decrease wait times

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Provided primary customer support to internal and external customers

Collected customer feedback and made process changes to exceed customer satisfaction goals

Demonstrated items to customers and created customer awareness, interest and sales

Executes excellent sales floor merchandising and selling

Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy

Informed customers about special promotions and provided detailed information for various products

Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Developed community reputation through commitment to customer satisfaction and strong client relationships

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans

Resolved concerns with products or services to help with retention and drive sales

Assisted customers with special order requests, and arranging merchandise pick- up

Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and system

EDUCATION AND TRAINING

High School Diploma

Martin Luther College, Government High School Batoke August 2015

Some College (No Degree)

Computer Science, University of Buea, Cameroon, Buea, Cameroom

LANGUAGES

English:

Professional

French:

Professional

ACCOMPLISHMENTS

Recognized as Employee of the month of March and April 2022 in MAXIMUS for outstanding performance and team contributions.

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