Project Coordinator Operations Representative

Gino Evangelista

**-** ******** ******

Astoria, New York 11105

929-***-**** / ************@***.**.***

Experience: Stock Investor New York, NY September 2012 to Current.

Smith Barney (3 Consulting Agencies) New York, NY December, 2003 – July, 2012

Project / IMAC Coordinator

• Project Coordinator for T1 Upgrade Project, Hurricanes Katrina and Rita, Legg Mason Consolidation, Trunk Reduction, and Scanner Rebuild Projects.

• Attended Project Kick off and Follow up Meetings with Senior Management to determine the objective and timeline and then provided updates each week.

• Created reports for management using Excel, Powerpoint, & Sharepoint.

• Worked with Account Team Representatives from HP, Avaya, Telaid, AT&T, Internal Voice Groups, & LEC’s to ensure all work orders were completed on time and correctly.

• Worked with Citi Developer and small team to build out an internal ticketing system to be used by my several departments.

• Created an emaill confirmation process for my department to use. It ensured that all requests were completed correctly and on-time,and became a compliance requirement.

Federated Payments Systems, Melville, NY July 2002 – October 2003

Bankcard Operations Representative

• Troubleshot problems for Nurit, Hypercom, Talento, and Verifone credit card terminals and pin pads.

• Worked with Vendors to have Proprietary Software Applications installed to facilitate same day processing.

• Built all terminal files, network pages, and deployed credit card terminals.

• Stocked a 70 item Inventory, had terminals and pin pads encrypted and repaired.

• Assisted merchants in reconciling transaction and settlement funds.

Computer Office 365 2013, Avaya’s DSA & MSA, DHCP, Active Directory, Altiris, Bankcard Apps.

Skills Sharepoint, Office 2007 & 2010, SharePoint, Office Communicator, Windows 2000 Server

Education St. John’s University, New York

Bachelor of Science in Management May 1994

Major Index: 3.28

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