Service Representative Customer
Resume:
Arlington, TX *****
****************@*****.***
EDUCATION AND TRAINING
High School Diploma
Sam Houston High School, Arlington, TX
May 2000
TIFFANY POINTER
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
Delivery and pickup
Coordinating efficient routes
Heavy lifting 10-30 lbs, bending
Friendly, positive attitude
People skills
Decision-making
Microsoft Office
Clean driving record
HIPAA compliance
Licensed driver in Texas
Driving 300+ miles local
Office equipment proficiency
Problem-solving abilities
Materials transport
Call Center Operations
Courteous demeanor
Clerical support
Conflict mediation
EXPERIENCE
OWNER/DRIVER
Morris logistics LLC Arlington, TX August 2022 - Current
Inspected and monitored delivery vehicle and performed basic maintenance.
Coordinated parcel delivery using strong time management skills.
Checked and secured package loads before deliveries.
Answered shipment and delivery questions concerning estimated times of arrival.
CUSTOMER SERVICE REPRESENTATIVE
COOP Financial Fort Worth, TX September 2018 - July 2021
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Developed strong customer relationships to encourage repeat business.
Loaded consumer loan applications.
Answer incoming calls regarding account balances
Assist with debit card activation.
Verify transactions with customers over the phone.
Verify Credit Union member per company policy for safety of accounts.
DEPARTMENT ASSISTANT
HMS Irving, TX August 2013 - November 2016
Received, sorted and distributed mail to staff, maintained employee and general business files and assisted with onboarding new team members.
Print/copy/fax documents to health providers or insurance carriers to support claim process
prepare mail for scanning department
advise collections department of changes and updates (insurance carriers addresses, phone numbers, ect)
Brainstorm ideas to help department process run smoothly and to save time.
Assist with producing training materials for new employees
Answer emails from other departments and out sourced employees.
Comply with HIPPA
Reviewed claims for accuracy before submitting for billing.
Accurately processed large volume of medical claims every shift.
Complied with confidentiality regulations in handling customer information.
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