Kemakolam Janson Muruako

Technical Writer www.codeworks-inc.com 262-***-****

PROFESSIONAL SUMMARY

Technical writer experienced in creating clear and concise documentation for complex technical products and processes. Worked with clients in a range of industries including healthcare, contributing to the development of user manuals, and helping improve efficiency through effective documentation. Detail-oriented, collaborative team player with excellent communication skills and a proven track record of delivering high-quality technical writing projects on time and within budget.

Experience with a wide range of CMS features and functions, including creating and publishing content, managing users and permissions, and implementing SEO strategies. Used Astoria CMS to manage and maintain websites and other digital content, and to integrate with other web-based tools and platforms, such as social media and email marketing services.

Proficient using Adobe FrameMaker, Madcap Flare, InDesign, Acrobat, Photoshop, and Illustrator.

Usability testing and technical document design.

Strong attention to detail and ability to follow style guides.

PROFESSIONAL EXPERIENCE

Digium, Birmingham, AL 2019 - 2022

Technical Writer

Created user manuals, technical reports, and instructional materials for software and hardware products

Worked closely with engineers and subject matter experts to gather and verify technical information

Utilized Adobe FrameMaker and MadCap Flare to design and publish technical documents

Conducted usability testing to ensure that documents were easy to understand and follow

Used SGML to mark up and structure technical manuals while maintaining the company's Document Type Definitions (DTDs) and ensuring that all documentation adhered to the defined standards. Strong understanding of SGML tags and syntax enabled effective organization and presentation of large amounts of information in a clear and concise manner, making it easy for customers to access and understand the documentation.

E-Map Enterprise, Pasaco County, FL 2017 - 2018

Technical Writer Intern

Assisted senior technical writers in creating user manuals and instructional materials

Participated in peer review sessions to improve document quality

Improved my skills in using Adobe InDesign and MadCap Flare to

EDUCATION

Bachelor of Arts in Technical Writing, Saint Leo University, 2019

Relevant coursework includes Technical Writing Fundamentals, Technical Editing, Technical Communication Theory, and Technical Document Design