Data Entry Service Representative
Resume:
EXPERIENCE
Pre Registration/ Scheduler
August **21 - Present Hollis Cobb, Duluth, Ga
Financial Counselor
November 2019 - August 2021 Northside Hospital,
Cumming, GA
Admitting/Registration Clerk
December 2015 - August 2018 CAMC Hospital, Teays
Valley, WV
Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
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Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
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• Completed insurance or other claim forms.
Completed documents, case histories and forms, such as intake and insurance forms.
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Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
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• Assisted with new hire orientation and employee training.
Documented all gathered information and details from discussions with patients and providers using Med
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• Metrix, Star, OneContent, & Rev
• Runner
Interviewed patients and families, answering questions regarding financial process during such sessions
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Assisted patients without healthcare coverage to find resources, services and assistance needed.
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Operated standard office software applications to compile data and prepare information and correspondence
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Processed medical records requests, assuring release only to appropriate parties proper authorization
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Performed data entry to maintain and organize records of member and program information
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Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
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CONTACT
adujef@r.postjobfree.com
Suwanee, GA 30024
CAREER OBJECTIVE
Hardworking professional with 10
years of experience and a proven
knowledge of back office operations,
administrative support and customer
service. Aiming to leverage my
abilities to successfully complete the
company Registration duties.
KAMILAH RICHARDSON
Medical Records Clerk
February 2010 - November 2015 Prestera, Charleston, WV Customer Service Representative
December 2008 - January 2010 NCO Group, Charleston, WV Processed and collected payments and applied to customers balances
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Welcomed as many as fifty patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed
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Directed incoming calls to internal personnel and
departments, routing to best-qualified entity to respond to callers' needs
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Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
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Trained new team members on scripts, company services and performance strategies
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• Medical and treatment records from other service providers
• Obtained patient releases for dissemination of information Reviewed medical records for completeness and filed records in alphabetic and numeric order
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• Received and processed medical records requests
• Prepared mailings of information and documentation
Helped numerous customers daily, by approaching
conversations with positive a itude and resolving customers request
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Resolved electric and gas billing issues and concerns over the phone daily
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Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
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• Education
• High school diploma
• Skills
• Financial counseling Collections Representative
• Registration data intake Epic & Cerner Software
• Data entry Effective customer communication
• Documentation and reporting Payment negotiation
• Multi-line telephone systems Payment processing
• Accounts payable and receivable
• Hospital Experience
• Insurance Verification
• Medical Records
• Medical Billing
• Medical Scheduling
SKILLS
• Operational Requirements
• Patient Registration
• Appointment Scheduling and Confirmation
• Insurance Authorizations
• Patient Health Information Access
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