Virtual Assistant Data Entry

JACLYN CASTELLANOS

**** * ******** ***, *******, AZ 85297

602-***-**** ***************@*****.***

OBJECTIVE

To obtain a remote virtual assistant position utilizing my current skills and building new ones while working alongside a person/company to alleviate tasks from their day-to-day. EXPERIENCE

BELAY, Virtual Assistant

Virtual Assistant April 2021-present

Virtual assistant for an owner of an online eCommerce store

Handle day-to-day tasks and complete projects in eCommerce such as price adjustments, adding new products to eCommerce/website, completing inventory, sales

Manage and place all orders with vendors

Liaison between owner and multiple vendors for ecommerce store

Head of customer support for online store- handle all customer questions, statuses, order issues, damages/claims, any assistance customers are needing

Weekly meetings via zoom, communicate daily via Slack

Administrative tasks such managing multiple email inboxes, calendar management, miscellaneous tasks owner needs

Meet project deadlines consistently

Virtual Assistant

Virtual Assistant December 2019- July 2020; Dec 2020-April 2021

Virtual assistant for a Software Sales Recruiter

Managed social media accounts- LinkedIn and Twitter; posted news articles relevant to other organizations or potential candidates

Maintained calendar, scheduled meetings/events

Managed email inbox, responding to potential candidates 2

Completed LinkedIn tasks/connections, reached out to candidates if they were a good fit to schedule an interview

Completed recruiting activities such as candidate emails, company research, administrative work for client

Met daily deadlines and completed necessary reporting

Provided a daily recap to my client to keep her in the loop on what I completed JACLYN CASTELLANOS PHOTOGRAPHY LLC

Photographer & Owner May 2019- Present

Photograph sessions in manual mode, edit in Lightroom

Online and email marketing, manage and use social media platforms to communicate with clients and advertise work- Instagram and Facebook

Utilize a CRM along with email management (Flodesk) and other platforms- Show.It, Planoly

Built and manage website

Administrative work such as gallery deliveries, sending contracts, invoices, emails, expense reporting

(Quickbooks)

DISCOVER FINANCIAL SERVICES

Onboarding Coordinator April 2015- June 2017

Onboarded high volume candidates through the pre-employment screening and met and exceeded tight deadlines with maintaining high volumes

Completed I-9 and E-Verify for all new hires; implemented new i-9 organization and process, completed monthly audits

Point person for Phoenix for higher level candidates and I-9 audit/communication

Extended formal job offers to candidates and completed offer letters and new hire packets

Delivered difficult news to candidates when they did not successfully pass the pre-employment screening

Conflict/resolution on a daily basis with candidates, business partners, HRBPs, recruiters and within talent acquisition to ensure best candidate experience and within compliance

Worked closely with recruiters on candidate experienced throughout the hiring process

Experience with a remote manager and working remotely

Assisted with hiring of contracts to assist Onboarding team; conducted interviews and made hiring recommendations

3

Adjudicated backgrounds and acted as a liaison between background team and candidates EDUCATION

Arizona State University

• Bachelor of Arts in Communication, MAY 2012

SKILLS & ABILITIES

Remote work, eCommerce, committed to resolution of problems, takes initiative, customer service, dependable, proficient in computer skills, Microsoft Office skills, interpersonal and communication skills, ability to multitask

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