Service Representative Sales Associate
Resume:
Margaret Quilapio
Villa Park, IL *****
*******.********@*****.***
Experienced customer service representative with 4+ years in sales, telemarketing, and collaboration skills. Solid interpersonal skills to maintain and better customer relationships.
Authorized to work in the US for any employer
Work Experience
Assembly Line Worker
Inventus Power - Woodridge, IL
December 2022 to January 2023
• Used of hand tools and machinery to assemble parts
• Reviewed product specifications of company standard to conduct quality control checks
• Calibrated machine to maintain required productivity levels and adhere to company standard
• Reported product defects outside established tolerance to supervisor or line leader Sales Associate
Sam Ash Music Store - Lombard, IL
December 2021 to December 2022
• Provided specific and in depth customer support to ensure customers get their instruments within a timely manner
• Followed up with costumers to ensure they are satisfied with their purchases and buying experience.
• Answered incoming calls
• Placed orders
• Conducted credit card transactions through POS System
• Educated customers about Instruments
• Up-sold customers
• Completed an average of 40 transactions per day
• Responsible for the Drum/Percussion and Brass/Winds/Strings department
• Assisted with returns
• Responsible for store displays
• Stocked the floor
Customer Service
Eurotech Inc. - Bensenville, IL
December 2018 to December 2021
• Communicated between customers and managers to schedule appointments in person and over telephone
• Performed negotiation and up-selling products
• Exhibited positive attitude in the workplace
• Completed paperwork of customer records, calls, sales, and other useful information Waitress
Christy’s American Diner & Grill - Wood Dale, IL
May 2020 to August 2020
• Listened and engaged attentively to customers to communicate orders to the cooking staff
• Performed multitasking at a fast pace while maintaining composure and pleasantness Pool Attendant
Bensenville Water Park & Splash Pad - Bensenville, IL May 2019 to August 2019
• Ensured public safety by communicating pool rules to patrons
• Communicated to lifeguards and managers when safety emergencies occurred
• Maintained a clean and orderly environment
Education
High School Diploma
First Year University in Biochemistry
Loyola University Chicago - Chicago, IL
Skills
• Telecommunication
• Telemarketing
• Sales Management
• Negotiation
• Cold Calling
• Help Desk
• Account Management
• Salesforce
• Business Development
• CRM Software
• Computer Networking
• Active Directory
• Desktop Support
• Project Management
• Outbound Sales
• B2B Sales
• Technical Support
• Microsoft Windows
Awards
1,000,000 Dollar Earned Club
December 2021
An employee earns 1 million dollars in sales for Eurotech Inc., receiving their name on a plaque in the office and prestige.
Assessments
Retail customer service — Highly Proficient
December 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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