Assistant Manager Customer Service

Cassandra Fils-Aime

San Diego, CA *****

Cell: 516-***-****

*****************@*****.***

EDUCATION AND CERTIFICATION

Bachelor of Science (B.Sc.): Criminal Justice with a Minor in Law City University of New York, John Jay College of Criminal Justice CPR/AED Red Cross Certified, 2020

I’m a dedicated ambitious professional, with the ability to exercise discretion, independent judgment, and confidentiality, searching for a challenging Entry Level Human Resources position that will allow the use and growth of administrative skills, interpersonal abilities and career advancement. Also, combining my education and course work experience will allow me to make a positive contribution to the company and department of success. Proven expertise in:

• Detail-oriented and exceptionally organized

• Strong analytical and time management skills

• Internal Investigations

• Teamwork and Collaboration

• Strong decision-making and problem solving skills

• Excellent communication with high interpersonal

intelligence

• Strong knowledge of rules and regulations

• Multilingual Professional

• Microsoft Office

PROFESSIONAL EXPERIENCE

Liberty Health Care Corporation- Ramona, CA

Behavior Support Professional (BSP), 2020 – Present

• Participants paired up and practiced administering the preference assessment with their colleagues.

• provide positive praise for correct responding and some form of corrective feedback for incorrect responses.

• provide a description of the skills and show your participant how to perform skill.

• Engage in under a particular circumstance and allows for practice within the program so that the person can become fluent with the skills.

• Maintaining hard and digital copies of clients records.

• Schedule meetings,events and agendas.

AHRC-Nassau-Brookville, NY

Direct Support Professional, 2014 - 2020

• Supported community members during daily activities, including going to the movies, bowling, attending museums and visiting the park.

• Promoted interactive agreements among community members to build relationships and development.

• Coordinated activities such as cooking lessons to help community members build independence, as well as provided coaching to individuals on being independent.

• Planned vacations for community members to create fun and safe activities.

• Maintaining confidentiality clients information. Target - Hicksville, NY

Acting Assistant Manager, 2004 - 2016

• Resolved customers concerns, while promoting Target products and services.

• Customer satisfaction and helping clients purchase the products that suit their needs and preferences.

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Coached and developed all front end cashiers.

• Provided excellent customer service on a daily basis.

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