Customer Service Front Desk
Resume:
Lesley Rosario
Im excited & looking forward for an opportunity to share good people skills that will add to a team as well as being a flexible invidual.
Miami, FL 33135
adujcc@r.postjobfree.com
Thank you in advanced for taking the time to share such an opportunity to be part of a great team and community,with my upbeat/focused personality I feel will bring quality and attention to detail to service guest/customer & Social Services.
#readytowork
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist /Retail/Customer Service /Sales (mostly worked in Health,Food/Spirits (Hostess /Cashier & Entertainment industries) Cummunity LiaisonWorker/Social work/office "Receptio. "Experience. Multiple Companies
January 2006 to September 2019
Thank you in advanced for taking time for this opportunity.I feel with great easy going high quality customer service and quick learning ability ables me facility to work years as customer service,Front Desk and retail and more.
Education
Associate in Biology,Anatomy & Kinesiology
International University,Union City,Nj - Union City, NJ January 2006 to December 2006
Skills
• Yes. (10+ years)
• Customer Service Skills
• Data Entry
• Filing
• Microsoft
• Microsoft Word
• Receptionist
• Scheduling
• Serving Experience
• Spanish
• Customer Service
• Excel
• Front Desk
• English
• Multilingual
• Computer Literacy
• Experience with Children
• Clerical
• Billing
• Inventory
• Microsoft Office
• Interpretation
• Restaurant Experience
• Basic Math
• Food Safety Experience
• Culinary Experience
• Hospitality Experience
• Time Management
• Phone Etiquette
• HIPAA
• Cleaning Experience
• Retail Sales
• Sales Experience
• Word Processing
• Social Work
• Anatomy Knowledge
• Medical Terminology
• Insurance Verification
• Medical Office Experience
• Medical Records
• Medical Scheduling
• Case Management
• ICD-10
• Medical Coding
• Physiology Knowledge
• Vital Signs
Certifications and Licenses
Merchandise Executive Team
November 2017 to November 2018
Direct contact with Vendor
Customer Service
Stock and prices changes of inventory
E Class Driver's License
Ive worked as a chauffeur in NYC @Hollywood Limos (private accounts from ordinary clients,Ad Agency Exec til T.V/On Broadway actors.
Visiting. Nurse Services of New York,2yrs as a Community Liaison Worker with in 4 school babased clinic(verify eligibility for medicaidor Child Health Plus (Family Health Plus,a program for adults whom dont qualify for Medicaid 2. The Bronx Health Plan/a medicaid Manage Care program as a Marketing Rep for 2yrs,3.Maximus,enrollment counselor for a Medicaid program in NYC for 6 yrs As Guardian Ad Litem constanly work Adult protective Services for 2+yrs and. Foster parent for NYC.teen age boy (multiple mental/ emotionalissues)
Assessments
Accounting Skills: Basic Principles — Proficient
June 2019
Measures a candidate's ability to prepare financial records according to federal policies. Full results: https://share.indeedassessments.com/ share_to_profile/8f410fb0f783ffbe6863c507ca4615f4
Customer Focus & Orientation — Familiar
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/4eaf2926d2fab2077121faa1ff69e144eed53dc074545cb7 Personality: Hard-Working — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/191281846d0719850abc12770f89a2eceed53dc074545cb7 Customer Focus & Orientation — Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/598192c10639bb26b8b0829809bfc9beeed53dc074545cb7 Receptionist — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_assignment/nb25h8luc8txpdlo Customer Focus & Orientation — Familiar
October 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/900bb01bc4cba59258514e3a2c0a5151eed53dc074545cb7 Reliability — Familiar
October 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/1d44a9e727007f482c4a112d42f4fb3deed53dc074545cb7 Basic Word Processing with Microsoft Word — Familiar October 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: https://share.indeedassessments.com/ share_to_profile/36b293efd7460360e4470bbdcb9ad628eed53dc074545cb7 Phone Interview — Familiar
March 2020
Listen to candidates' responses to key questions (sourced from real-world employers) to assess if they are a team and culture fit.
Full results: https://share.indeedassessments.com/ share_to_profile/5bac69ffcbd2db3ca7c8d88a86561f0feed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. New York Civil Housing Court
Gaurdian Ad Litem
Eviction Prevention Specialist
7/2015-10/2017
Protect the rights of a person with open case in court Coordinate/colaborate with city agencies (ex: Adult Protect Services & Legal Aid ) and Landlords & Attorneys. (Go to trial if need be)
2 .Affinity Health Plan
2/2006- 7/2015
Enrollment Councilor/Market Representative
Educate and enroll/ verify eligibility for the Medicaid, Family Health Plus & Child Health Plan/ Manage Care Health .
-Recertification Specialist (retention)
Re-enrollment consumer in plan once it was time to renewal plan 3.Maximus Inc ( A broker for the NYC Medicaid Manage Care Program) 10/98-2/06
Customer Service Representative
In/out bound calls
Interview/educate consumers services over the phone Advocate for consumer ( enroll/transfer,file complaint/exemptions/mandatory from plans .
Contact this candidate