Medical Assistant Front Desk

ERICA SANCHEZ

PO Box ***, Groveton, Texas ***** / 936-***-****

*************@*****.***

Medical administrative professional and medical assistant that offers organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient needs. Experience with electronic recordkeeping, insurance documentation and Patient care.

Fast learner

Great people skills

Intermediate bilingual in Spanish

Getting the job done in a timely manner

The ability to work well with others

EXPERIENCE

02/2020 – PRESENT

MEDICAL ASSISTANT/ FRONT DESK ADMINISTRATOR, ENDOCRINE ASSOCIATES OF DALLAS PLANO, TX

This position allowed myself growth and expansive amounts of knowledge as well as becoming an asset to my current position. These tasks include Entering insurance, demographics and health history into patient database, checking patients in and out for appointments also collecting co-payments, Call patients to confirm scheduled appointments and obtain additional details,

Photocopying insurance cards, documented details and verified patient coverage for upcoming procedures or appointments, answer multi-line phone system and direct callers to requested personnel and departments, deliver high-quality administrative and customer service to sustain patient and workflows,

Retrieve faxes and upload documents to patient charts to assist clinical staff, as well as train new staff on office procedures, insurance processes and medical terminology, Apply the knowledge I’ve acquired in order to explain medical terminology insurance processes to support office administration productivity, Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment, Interview and engage with the patients to obtain medical history, chief complaints and vital signs, Prepare treatment rooms for patients by cleaning surfaces and restocking supplies, Educate patients about medications, procedures and physician's instructions, Contact pharmacies to submit and refill patients' prescriptions, SECURE PATIENT INFORMATION while also maintaining patient confidentiality by completing and safeguarding medical records, Maintain inventory with controlled substances, vaccinations and product expiration logs to record updated documentation for tracking purposes, lastly taking initiative and pride in assisting staff and doctors when needed IE: rooming patients, verifying medications, medical history and taking vitals.

OCTOBER 2014 – FEBUARAY 2020

MEDICAL ASSISTANT, southern endocrinology associates

In this position I was allowed to grow and be more hands on with running a clinic smoothly and efficiently. This includes relaying messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment, scheduled appointments for patients via phone and in person including rescheduling and reminder calls, engaging with patients to obtain medical history, chief complaints and vital signs, educated patients about medications, procedures and physician's instructions. Contacting pharmacies to submit and refill patients' prescriptions. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Conducted insurance verification and pre-certification and pre-authorization for procedure and or medications. Incorporating outside records into charts and HER, responded to patient callbacks and phone-in prescription refill requests, preforming injections, EKGs and Thyroid Biopsies and ensuring the cleanliness, sanitation, and maintenance of all exam rooms and equipment.

EDUCATION

NOVEMBER 2014

DEGREE IN MEDICAL ASSISTING, remington college

JUNE 2010

HIGH SCHOOL DIPLOMA, bryan adams high school

SKILLS

Able to work under pressure

Team building

Dedication to my work

CPR certified

Helpful where the help is needed.

Trustworthiness

Determination in completing work task

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