Customer Service Store Manager
Resume:
LEIGH PATE MOYER
**** ******* ***** ~ Marietta, Georgia 30062
Cellular 404-***-**** ~ Email ********@*****.***
Dear Hiring Executive,
I would like to contribute to your organization in a Human Resources Management capacity utilizing 20+ years of experience in human capital development, business management, workplace culture development, with an award-winning background in retail management. As you will note in the attached resume, I offer the ability to significantly improve staff productivity and increase employee satisfaction while successfully implementing and executing business plans that surpass annual revenue targets, improve core profitability, drive sales growth, and facilitate organizational transformation. According to a recent management evaluation, “Leigh excels in confident and decisive leadership, sound judgement, and
strong ability to build a cohesive team.” Selected Career Highlights include:
Leading organizational turn-around by utilizing knowledge of business innovation and transforming store sales revenue from $3.8M to $10.3M within five years, resulting in increasing store revenue by 200%.
Overseeing store openings and remodels, by maximizing profits to maintain 91% of sales each year, resulting in reducing waste, markdown percent, and invisible loss, saving $30,000 annually.
Conducting trend analysis from sales data to achieve revenue goals eight consecutive months, featured in Atlanta Magazine as one of Atlanta’s Top Fashion, Jewelry, and Luxury Leaders.
Controlling over $6.5M worth of inventory, demonstrating expertise in inventory management, resulting in facilitating accuracy and product availability, while meeting strict financial standards.
Managing budget and expenses, with outstanding business acumen and strategic leadership, resulting in lowest invisible loss in Atlanta Region for two years consecutively.
Receiving ‘Manager of the Year Award’ twice in a row, recognized for superb leadership and communication skills, receiving accolades for ‘Most Improved Store’ in 2003 and ‘Store of the Year’ in 2007.
I am experienced in identifying, troubleshooting and resolving diverse human resource concerns, providing customized solutions to specific corporate objectives, and delivering individualized service to build a loyal client base in a highly competitive marketplace. I know that my track record of dramatically improving revenues, reducing costs, negotiating new contracts, and building new businesses and departments, will allow me to make immediate contributions to your company.
At your convenience, I would appreciate the opportunity to meet with you to further discuss your growth objectives and my abilities to help you achieve them. Thank you for your time and consideration of my application. I look forward to hearing from you soon to set up a time for us to meet at your convenience.
Sincerely,
Leigh Pate Moyer
Attachment: Resume
LEIGH PATE MOYER
1588 Greyson Ridge ~ Marietta, Georgia 30062
Cellular 404-***-**** ~ ********@*****.***
HUMAN RESOURCES MANAGEMENT / TEAM BUILDING
PROJECT COORDINATOR / STAFF TRAINER AND DEVELOPER / MOTIVATIONAL MENTOR
Results-Oriented Human Resources Manager with 20+ years comprehensive experience in human capital development, business management, workplace culture development, with an award-winning background in retail management. Ability to improve staff productivity and increase employee satisfaction while utilizing a high degree of judgment, initiative, and problem resolution abilities. Proven track record of successfully implementing and executing business plans that surpass annual revenue targets, improve core profitability, drive sales growth, and facilitate organizational transformation. According to a recent management evaluation, “Leigh excels in confident and decisive leadership, sound judgement, and
strong ability to build a cohesive team.”
CAREER HIGHLIGHTS & ACHIEVEMENTS
Comprehensive experience human resources, business management, and financial oversight with expertise in hiring, training, and managing staff. Ability to increase staff leadership potential.
Led organizational turn-around by utilizing knowledge of business innovation and transforming store sales revenue from $3.8M to $10.3M within five years, resulting in increasing store revenue by 200%.
Oversaw store openings and remodels, by maximizing profits to maintain 91% of sales each year, resulting in reducing waste, markdown percent, and invisible loss, saving $30,000 annually.
Conducted trend analysis from sales data to achieve revenue goals eight consecutive months, featured in Atlanta Magazine as one of Atlanta’s Top Fashion, Jewelry, and Luxury Leaders.
Controlled over $6.5M worth of inventory, demonstrating expertise in inventory management, resulting in facilitating accuracy and product availability, while meeting strict financial standards.
Managed budget and expenses, with outstanding business acumen and strategic leadership, resulting in lowest invisible loss in Atlanta Region for two years consecutively.
Excelled in customer service, leadership, and communication skills by reducing losses and increasing sales growth potential resulting in receiving Chairman’s Award eight times.
Awarded Manager of the Year twice in a row, recognized for superb leadership and communication skills, receiving accolades for Most Improved Store 2003, Store of the Year 2007.
EDUCATION GIA Diamonds Graduate 1999
BS, Political Science, University of Florida, Gainesville, Florida
RECOGNITION Eight-Time Chairman’s Award Recipient; Two-Time Manager of the Year Award at Multiple
Locations; Store of the Year 2007; Most Improved Store 2003
PROFESSIONAL EXPERIENCE
2017 - Present Human Resource Manager, Von Maur, Alpharetta, GA; Atlanta, GA
Guide and direct all Human Resource functions including: screening, interviewing, hiring, onboarding, training, and performance reviews.
Manage wage increases, benefits completion, disciplinary administration and terminations for several hundred associates. Also oversee all facets of facility management, and facilitate safety training and compliance.
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LEIGH PATE MOYER
1588 Greyson Ridge ~ Marietta, Georgia 30062
Cellular 404-***-**** ~ ********@*****.***
2016 - 2017 Account Executive, Atlanta Magazine, Atlanta, GA
Maintained payroll by determining sales, salaries, and expenses on a weekly, monthly, and quarterly basis, resulting in surpassing annual revenue targets by 60%.
Established and leveraged client relationships, chosen for integrity, and ethical practices, resulting in increasing account renewals and client loyalty by 52%.
Conducted market analysis and prepared sales, profit, and salary plans, resulting in consistently identifying new revenue opportunities and exceeding sales quotas by 45%.
Streamlined organizational processes to increase profitability by 47%.
Maintained human resources department including managing compensation, and benefits, resulting in increased staff retention and productivity by 37%. Hired, supervised, and trained 120+ staff, resulting in boosting staff growth and development into leadership positions.
2013 – 2016 Store Director, Mont Blanc, Atlanta, GA
Managed budgets and allocations by utilizing financial knowledge in product development and life cycle management, resulting in reducing costs and increasing profitability by 61%.
Led human resources including all hiring and training of 20+ staff by developing key performance indicators, exceeding staff productivity goals while increasing employee retention.
Supervised store opening and led all business, management, and financial operations, resulting in meeting strict compliance regulations in alignment with company policies and procedures.
2002 – 2013 Store Director, Tourneau LLC, Atlanta, GA
Led organizational turn-around by transforming store sales revenue from $3.8M to $10.3M within five years, resulting in increasing store revenue by 200%.
Oversaw store openings and remodels, by maximizing profits to maintain 91% of sales each year, resulting in reducing waste, markdown percent, and invisible loss, saving $30,000 annually.
Awarded Manager of the Year twice in a row, recognized for superb leadership and communication skills, receiving accolades for Most Improved Store 2003, Store of the Year 2007.
Developed store plans and programs to consolidate and distribute excess merchandise within the district, resulting in profitable liquidation of assets and boosting revenue by 43%.
2002 Store Manager, Helzberg Diamonds, Atlanta, GA
Conducted trend analysis from sales data to achieve revenue goals eight consecutive months, featured in Atlanta Magazine as one of Atlanta’s Top Fashion, Jewelry, and Luxury Leaders.
Controlled over 6.5M worth of inventory, demonstrating expertise in inventory management, resulting in facilitating accuracy and product availability, while meeting strict financial standards.
Recruited, trained, and mentored staff to meet growth potential, by utilizing human capital development and workplace culture development, leading team to exceed top line sales by 47%.
1997 - 2002 Store Manager, Mayors Jewelers, Atlanta, GA
Supervised organizational transformation by overseeing building and opening of two new stores and relocation of one store, resulting in increasing sales volume from $2.9M to $4.1M.
Managed store operations and staff utilizing skill in business management, consistent sales coaching, and networking with key clientele, generating over $30,000 in annual sales.
Awarded Manager of Year, recognized for excellent costumer relations on multiple occasions, resulting in improving costumer satisfaction strategies to exceed sales goals by 39%.
1995 - 1997 Jewelry Manager, Service Merchandise, Alpharetta, GA
Excelled in customer service, leadership, and communication skills by reducing losses and increasing sales growth potential resulting in receiving Chairman’s Award eight times.
Managed budget and expenses, with outstanding business acumen and strategic leadership, resulting in lowest invisible loss in Atlanta Region for two years consecutively.
Directed jewelry department staff of 18+ including three manager trainees and provided coaching on in-depth product knowledge through in-store product trainings, increasing staff knowledge.
Coordinated internal and external events, which eclipsed 200+ attendees and boosted direct sales
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