Data Entry Customer Service
Resume:
THEODORE RODRIGUEZ JR.
Boynton Beach, FL 561-***-**** ********@***.*** / ************@*****.***
Summary
Experienced Service Advisor promoting well-rounded skill set including exceptional customer service and problem resolution. Always ready and willing to pitch in and perform above expectations. Eager to take on challenges and advancements in the workplace. Considered valuable member of any team and driven to work hard. Seeking a new role where hard work and dedication will be highly valued.
Skills
Data Entry, Service Estimates, Customer Relations/Service, Vehicle Operation, CDK Software, MyKaarma Software, Active Listening, Problem Resolution, Flexibility, Spoken and Written Communication, Self-Motivation
Education
Lafayette High School – Graduated 1986, HS Diploma
Experience
Holman Honda [12 E. Sunrise Blvd Ft. Lauderdale, FL 33304]
Service Advisor (March 2020-Current)
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions based on unique customer vehicle needs.
Handled telephone inquiries regarding appointments and work in process.
Researched coverages under warranties and determined requirements for coverage.
Documented and scoped actions taken to resolve issues after service calls.
Recommended additional, useful services to customers to increase overall sales.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Holman Honda [12 E. Sunrise Blvd Ft. Lauderdale, FL 33304]
Lot Attendant/Valet/Greeter (July 2015-March 2020)
Greeted guests, explained valet procedures, guided them to specific departments based on vehicle needs, and answered questions to drive satisfaction and further business.
Discarded damaged tires, metal car parts, and trash scattered about parking lot into proper areas to be collected by appropriate removal vendors to provide customers with a safe, clean, and comfortable service environment.
Shuttled customers to and from their desired destination when courtesy shuttle services were unavailable.
Drove customer vehicles safety into and out of repair shop.
Mackenzie Door Company [4900 West Side Ave North Bergen, NJ 07047]
Installer Mechanic Aid (August 2014-July 2015)
Loaded and unloaded company truck with necessary equipment for successful completion of each day’s scheduled assignments.
Assisted installation on doors, door frames, hinges, locks, handles, and various glass pieces.
Provided preventative maintenance service calls for customers when necessary.
Lipton Toyota [1700 W Oakland Park Blvd Ft. Lauderdale, FL 33311]
Customer Service Shuttle Driver (October 2010-July 2014)
Transported customers to and from their homes and work locations while their vehicle was being serviced.
Collected and delivered car parts.
Maintained safe driving habits to protect passengers, property, and general public on roadways.
Kept shuttle areas clean and organized.
Bill Kelley Chevrolet [Hallandale, FL]
Car Lot Supervisor/Valet/Detailer (April 2001-October 2010)
Inspected new and used vehicles for maintenance services.
Evaluated physical condition of vehicles before and after parking to assess for damage.
Parked and returned vehicles for guests during valet service hours.
Managed parking and traffic control to facilitate vehicle flow in assigned area.
Prepped and ensured cleanliness of vehicles for purchasing customers.
Maintained an orderly and pristine lot by lining and washing vehicles.
Delivered purchased vehicles to customers.
Transported vehicles to and from various service and customization locations.
Publix Distribution Center [777 SW 12th Ave Deerfield Beach, FL 33442]
Stacker/Truck Loader/Unloader/Selector (January 1999-2001)
Packaged orders off fast moving conveyer belts to be loaded onto delivery trucks.
Transported metal carts and wood pallets of selected store orders to be loaded on appropriate delivery trucks,
Loaded shipments onto designated delivery trucks with maximum special efficiency.
Unloaded pallets and carts from returning trucks.
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