MARIA DAZO

Pittsburg, CA 415-***-**** adujaw@r.postjobfree.com www.Linkedin.com/in/maria-dazo-13211637/ ACCOUNT MANAGER (REMOTE)

Talented mortgage processing coordinator and customer service specialist, responsible for building and maintaining client relationships involving highly-regulated and time-sensitive administrative operations. Well-organized and recognized for accurate documentation, navigating complex requests, and attention to quality. Customer Service Documentation MS Office Excel PowerPoint Outlook Debt-to-Income (DTI) Desktop Underwriter (DU) & Loan Prospector (LP) Calyx Point Encompass DocuSign PROFESSIONAL EXPERIENCE

NEWFI LENDING EMERYVILLE, CA 07/2017 – 06/2022

SENIOR LOAN PROCESSOR ACCOUNT MANAGER

Established rapport with customers, completed and issued loan application documents and disclosures using DocuSign, and followed up with all participants to advise on special programs or rate changes

Processed FHA, conventional, and conforming loans through the automated decision system or manually; confirmed DTI through review of bank statements, pay stubs, and tax returns

Managed a pipeline of more than 50 loans and 15-20 mortgage closings per month, meeting all deadlines for quoted rates and special mortgage programs

Ensured customer satisfaction by returning all calls and emails within 24 hours, and answering customer questions clearly and accurately

Provided coverage as needed to the funding and underwriting departments to assist with signoff conditions, rework, or file restructuring

GUARANTEE MORTGAGE CORPORATION SAN FRANCISCO, CA 03/2009 – 01/2017 LOAN PROCESSOR

Initiated loan applications, prepared documentation & disclosures, and ordered credit reports, appraisals, and inspections

Advised realtors and clients on timelines and mortgage programs; confirmed DTI and other administrative details

Verified compliance with investor guidelines for Freddie Mac, Fannie Mae, and all internal/external stakeholders on processed loans

INTEGRATED MORTGAGE SAN FRANCISCO, CA 03/2007 – 01/2009 LOAN PROCESSOR

Coordinated 15-20 closings and managed a pipeline of more than 50 loans each month, ensuring compliance with investor guidelines and inputting information into DU/LP, the automated loan processing system

Confirmed the accuracy and completeness of all documentation in each loan package, including income, credit, appraisal, and title insurance, before submitting the documents to Underwriting OWNIT MORTGAGE SOLUTIONS CONCORD, CA 03/2005 – 05/2006 SENIOR LOAN ACCOUNT MANAGER

Managed all loan applications and reported to the Branch and Operations Manager

Responded and cleared all post-funding audits to ensure timely delivery of loans to investors

Selected, managed, and trained all staff, mentoring and encouraging performance toward career goals FIRST FRANKLIN FINANCIAL CORPORATION WALNUT CREEK, CA 07/1999 – 02/2005 UNDERWRITER (10/2003 – 02/2005)

Underwrote, processed loans, held lending authority of $417K, and reviewed all mortgage loan applications and credit decisions, examining 1003, credit, income, purchase contracts, preliminary title reports, public records, and appraisals

Practiced “due diligence” to ensure the quality of closed loans and loans sold to investors LOAN ACCOUNT MANAGER (07/1999 – 05/2003)

Supported the mortgage pipelines of three Account Executives by managing loan files from approval to funding

Reviewed and signed off on conditions, ordered appraisals, compiled loan documents, and locked rates

Worked closely with escrow officers, funders, loan agents, and brokers to ensure timely loan closings and funding

Maintained superior customer service to promote and ensure referrals for new and continuing business

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