Service Representative Customer
Resume:
Ariel De Guzman
Windsor Co 80528
To Whom it May Concern
Please allow me to introduce myself, my name is Ariel DeGuzman and I am responding to your advertisement from the Newspaper or Internet Add requesting an experienced Customer Service Representative.
I have more then 3 years experience as an Assistant Sales and Technical Support Manager and over 10 years as a Customer Service and Technical Support Representative with Essintial, formally Northrop Grumman. I chose to pursue my career as a Customer Service Representative and Inside Sales Representative while working for Sunrise Medical in Boulder County Colorado. Since then I have worked my way into the industry and have built my relationships with less than 30 accounts to more then 100 accounts. Base on good Customer Relations.
If you are seeking a Customer Service Representative who gives 100% of his effort, and who is motivated to achieve success and nearly a perfect Attendance status. Then you have found him.
Please feel free to call me at 720-***-**** if you have any questions. In the meantime On my attachment you will find my resume detailing my experiences.
Thank you in advance for your time and consideration. And I am look forward Hearing from you.
Sincerely,
Ariel De Guzman
Enclosure
Ariel De Guzman
1023 4th ave
Los Angeles, CA 90019
**********@*****.***
OBJECTIVE:
To obtain a challenging position, utilizing abilities developed through my previous experience with the opportunity for professional growth based on performance.
EXPERIENCE
Essintial-National Support Services- Boulder CO- July 2010 -present
National Dispatch / Entitlement
Establishing relations with new cliental, as well maintaining relations with existing clients
Working with Special Account, and Field Service. Providing the best Customer Service; ensure SLA (Service Level Agreement) is being established.
Request are being maintained and updated properly according to procedure.
Provide Service to incoming Customer calls and Field Service calls
Provide service incoming email que: Customer and Field Service.
Provide support on Customer and CSR escalation
Provide service for the Monitoring que. Making sure work orders have been paged to designation Field Service Reps accordingly.
Creating new Policy and Procedure as necessary.
Provided task as creating a Performance report, Attendance report for dispatchers
Provide Dispatch Process and Procedures for Special Accounts.
Provide Customer Service to Field Service Engineers-assist them on their Attendance status, Maintain their Work orders and their necessary adjustments.
Northrop Grumman-Lafayette Co- Oct 2000- July-2010
National Dispatch Lead
National Dispatch Lead – Lafayette, CO
Supervised a staff of 30 employees.
Provided quality oversight for 100+ contracts.
Conducted on sight quality measure for large account.
Responsible for the training of new employees and providing support as needed.
Provide internal Help Desk, password resets, and login access
Primary point of contact for new clients, as well as maintaining customer relationships with established cliental.
Liaison between special accounts and field service representatives.
Create policies and procedures and provide training sessions, as needed.
Process customers and field engineer’s communication daily via phone and email. Average 200 per day.
Ability to make quick decisions to create a better workflow.
Maintain a Dispatcher Performance Report utilized by management to monitor calls, errors, and attendance.
Provide support to Field Service Engineers hourly to maintain an efficient workflow.
Consistently achieve, daily, weekly and monthly goals.
Provide exceptional customer service.
Superior Medical- Los Angeles, CA. Feb-2000- June 2000
Inside and Outside Sales / Customer Service
Establishing relations with new cliental, as well maintaining relations with existing cliental.
Retail-Provided the Best Customer Service for incoming Customers.
Arranging orders and deliveries for clients.
Excellent Customer Service Order taking, Follow up on current orders, follow-ups on Shipping status, Problem solving, Expediting Sales Orders also doing collections.
Premium Medical & Supply - Los Angeles, CA June 1999 to Feb 2000.
Assistant Sales and Technical Support Manager
Responsibilities include calling on new prospects and customers. Establishing new accounts, Provide Customer Service and Technical Support to new and current accounts, Accounts Receivable, Purchasing. Building quality relationships with customers to not only sell but also keep satisfied customers.
Other responsibilities entail preparing proposals, purchase agreement and maintaining customer inventory, Heavy phone, Order taking, Follow up on current orders, follow ups on Shipping status, Problem solving, Expediting Sales Orders also doing collections and the being the designated buyer for the company.
Sunrise Medical - Longmont, CO / (Sept. 1993 - June 1999
Customer and Technical Support Technician
Responsibilities include assisting the sales manager with major office tasks such as taking purchase orders by phone, quotations, heavy phones, Expediting Sales Orders, Problem Solving, Follow up on shipping orders via Fed Ex, DHL and UPS.
Excellent Communication skills with office personal and being a team player. Heavy filing, sending out mailers to customers, and handling all COD orders. Trained on ambulatory, respiratory, lifter, and rehab and homecare products. Provide technical assistance with product information to ensure knowledge of product and service for customers. Trained new customer service representatives on all company product line. Also experience in Manufacturing and warehousing, Cycle Counting, Complete inventory control, Shipping and Receiving.
SWS Production /Traxx Productions- Los Angeles, Ca, 1979 - Present
Promotional Director / Professional Disc Jockey / On- Air Talent,
Providing service as a professional D.J. and on-air talent to various nightclubs and radio stations throughout southern California and the east coast. Promoting disc Jockeys throughout western and eastern nightclubs.
EDUCATION
Los Angeles High School - Los Angeles, CA
(1980 - 1983)
Cal State Los Angeles - Los Angeles, Ca, Economics Business Major – (1983-1986)
SKILLS
Type – 40 + WPM
COMPUTER SOFTWARE APPLICATIONS:
Windows XP, Microsoft Office Professional, Microsoft Excel Microsoft Word, Power Point, Lotus 6.2, Act 5, Quicken
COMPUTER HARDWARE
IBM Aptiva Pentium
Acer Pentium
D.J. Equipment
Technics Turn Table
Rane D.J. Mixer
Digital Keyboards
Mackie SR Consoles
Mackie VLZ Pro Mixer
HOBBIES:
Producing Music
Working on Own Vehicle.
References Available Upon Request
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